I have ordered 100+ items from fasttech.com
I've had a mostly positive experience with FastTech. I must warn you that there is always learning curve when ordering from a new company.
Personally, I learned to limit the greed. FT has great prices, including free shipping, but horrible shipping and shipping policies. If you want to order something urgently this is not the place. FastTech is more like portal with many vendors. If you have any problems, just post a ticket and negotiate with them, in my experience all could be resolved in civilized manner.
If you look through the forums it seems most of the complaints revolve around shipping and refund policies regarding failed shipments. Quality Control complaints are there, but realistically more an issue with FT's vendors than FT.
Things to note :
- If you order battery expect to receive it 3 MONTHS or MORE (this is not their fault, it's more of how customs work, li-ion battery is considered dangerous goods, so naturally it will have to go to lengthy inspection process)
- Liquids are also will have a considerable shipping time (again no fault from their side, it's more of your country regulations, since e-cig industry is fairly new and little to no regulations yet, depends on your country, different people at customs sometimes treat it differently. Some will consider it regular while other will treat as potential drug, especially liquid that contains nicontine)
- Always check the availability of the item you're going to order (in stock, ships in 7 days, ships in 14 days, etc.) AFTER you've placed an order. An item might listed as "in stock" but after you purchase it, suddenly it became "out of stock" or "ships in x days". Yes it does happens (to me too), I don't know whether it's a website glitch or problems with their suppliers. What I did was open a ticket and ask for explanation, whether it's in stock or when it will be in stock. If you're in a hurry you can ask for refund for that particular items.
- General rule (not always), when you see particular item with SO MANY discernible variations (because basically it's the same item, came from different vendors) always pay attention with the item that has most (good) reviews, because (generally) many person can't be all wrong at the same time.
- If you see an item that has higher price than same item in other website, you can always "challenge" them with price match feature and wait for their reply.