FreedomSmokeUSA returns/exchange

[sgtdisturbed47]

My 30mL bottle of Wyatt Earp showed up with the rest of my order, and I was eager to get vaping on it. I filled a cart (I typically drip, but I grabbed the wrong atty that morning), took a hit and to my dismay, it had menthol. I checked the bottle and sure enough, it says Wyatt Earp Menthol. I thought to myself "Did I ask for menthol by mistake? Was it in the options on the Wyatt Earp product page? Is this my mistake, or theirs?"

I got home, checked my invoice, and nothing regarding menthol was in the order or in the notes. I sent them an email, telling them what happened, and they replied quickly saying they would take care of it. They didn't say "send yours back", they just simply said they would take care of the problem. I wondered "am I supposed to send this one back, is it possible? Do they reuse used portions? Is that a health hazard?" So I asked him if he wanted me to send this one back, which is typical and to be expected since there was an error, and I wasn't going to use it with menthol in it, and he said yes.

I called him up on Monday (20th), told him the issue and he remembered right off the bat who I was, and handed the phone to someone else who handles the outgoing orders. I confirmed my address, gave her the specs for the bottle (30mL, 18mg, etc). I got their address, packaged my bottle to send it back, and shipped it. That same day, they shipped mine and we swapped confirmation numbers.

Today, mine arrived to their location, and my corrected wyatt earp bottle arrived to my place. Now ain't that some fast service! 2 days and the whole thing is sorted out. They are really a pleasure to work with. These guys have service that all of us should aspire towards. Kind, understanding, and fast to respond and take care of business. Once I get my business rolling, I'll always keep these guys in mind and remember how well they treated me not just as an appreciated customer, but as a person. These guys are a real inspiration.

 

[mauisun]

I'm gonna vape your wyatt earp bro it is my all time fav vape. yeah we don't take returns normally because of the whole health thing but hey, this is my wyatt we are talking about
so glad you got your stuff in hand, on occasion we will take a fluid back and send something else out but we usually throw it out and absorb the costs associated with that. As long as you are decent to us you get the same in return. We are a family run company, our children learn from us and who we are. So yeah, we don't normally take returns but hey menthol in a bottle that was supposed to be non-menthol is not good. I actually like wyatt earp menthol on occasion, it is crisp and clean which is different then what I normally vape, so I be dripping. Happy vaping bro

 

[smonomo]

I'm gonna vape your wyatt earp bro it is my all time fav vape.
>
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I actually like wyatt earp menthol on occasion,

???

sgtdisturbed47, here's some more inspiration for ya..

I received 30ml of the wrong juice one time from GoodProphets, he didn't require me to pay for his mistake by going through the hassle and expense of sending it back so that he could smoke it, instead, he immediately sent me the correct juice plus another 10ml as a gift.

 

[DeannaG]

???

sgtdisturbed47, here's some more inspiration for ya..

I received 30ml of the wrong juice one time from GoodProphets, he didn't require me to pay for his mistake by going through the hassle and expense of sending it back so that he could smoke it, instead, he immediately sent me the correct juice plus another 10ml as a gift.

Wow...was that really necessary? Sounds like you have an axe to grind.

 

[Edwv30]

???

sgtdisturbed47, here's some more inspiration for ya..

I received 30ml of the wrong juice one time from GoodProphets, he didn't require me to pay for his mistake by going through the hassle and expense of sending it back so that he could smoke it, instead, he immediately sent me the correct juice plus another 10ml as a gift.

Excellent point. I thought the same exact thing when I read the OP. I am also wondering if that juice has been redistributed to other customers? How would we know and what protocols are in place to ensure\prove that it hasn't been? If the wrong order was sent it is the fault of the supplier...why would the juice have to be returned at the customers expense? I understand the no return policy on juice if the correct flavor was sent...but that isn't what happened here. Nothing against FSUSA but this incident worries me.

 

[Godzilla]

Give me a break, both of you.

Excellent point. I thought the same exact thing when I read the OP. I am also wondering if that juice has been redistributed to other customers? How would we know and what protocols are in place to ensure\prove that it hasn't been? If the wrong order was sent it is the fault of the supplier...why would the juice have to be returned at the customers expense? I understand the no return policy on juice if the correct flavor was sent...but that isn't what happened here. Nothing against FSUSA but this incident worries me.

 

[Edwv30]

Give me a break, both of you.

Sorry? I want to make sure my juices are fresht\untainted from the supplier and not redistributed\second hand from someone who has returned the product. If this happens there is a huge chance for contamination...or worse. If this doesn't worry you that is fine but it worries me. So no, I will not "give you a break" in this circumstance...my health is more important.

 

[Scottitude]

It's a free country (so far) so if you don;'t trust a supplier or their quality, buy your supplies elsewhere. Mauisun's intention to vape the returned juice is irrelevant.

It was necessary to return the juice to confirm the error and keep honest customers honest.

I work in a different industry but it's a common practice to have "useless" product that can't be resold returned to the factory to confirm the validity of the complaint, implement corrective actions or quality controls to prevent recurrence, and eliminate the potential for unscrupulous customers to falsely report shipping/packing errors knowing we'll never ask for the item(s) to be returned.

It would be nice if we lived in a world where everyone had a strong moral compass and nobody ever tried to take advantage of anyone else's good nature but sadly, humans are an imperfect species.

 

[SimpleSins]

I don't have a problem with the product being returned; I agree there are lot of people looking to take advantage. But I do think it's wrong that the customer had to pay for the shipping. It wasn't his fault that the wrong product was sent...he hadn't ordered the menthol by accident or decided he didn't like, but he essentially had to pay double shipping to get his order.

 

[Edwv30]

It's a free country (so far) so if you don;'t trust a supplier or their quality, buy your supplies elsewhere. Mauisun's intention to vape the returned juice is irrelevant.

Again, what procedures are in place to ensure that returned juices aren't being redistributed? It's a free country...absolutely...but that doesn't mean that suppliers have the freedom to sell us second hand\contaminated juices. The intention to vape returned juices is irrelevant...30ml of juice is $1 -$3 to a supplier. Why would they take the chance of vaping reurned\possibly contaminated juice?

It was necessary to return the juice to confirm the error and keep honest customers honest.

Says who? Your first argument said that the intent to vape the returned juice was irrelevant...now you say that the return was necessary to confirm the customers honesty. Which is it? Also, it has nothing to do with the customers "honesty." The juice was the wrong flavor...it was menthol. Why should the customer have to pay for return shipping to "prove" the supplier made a mistake?

I work in a different industry but it's a common practice to have "useless" product that can't be resold returned to the factory to confirm the validity of the complaint, implement corrective actions or quality controls to prevent recurrence, and eliminate the potential for unscrupulous customers to falsely report shipping/packing errors knowing we'll never ask for the item(s) to be returned.

Do you work in an industry that sells products involving human consumption? This is a totally different field that we are referring to. We are buying products that we inhale into our lungs and put in our bodies. Mistakes can be deadly. It is better to err on the side of caution in these instances as it involves human life.

It would be nice if we lived in a world where everyone had a strong moral compass and nobody ever tried to take advantage of anyone else's good nature but sadly, humans are an imperfect species.

It would be nice if there were procedures in place to ensure that we will not become sick... or worse due to sellers out there in search of the almighty dollar. Again...it is our bodies, our lungs and our lives...we have every right to question.

 

[MXBNW]

I can not speak for FSUSA on a official capacity but FSUSA in IMOP would never pass returned juice to there customers.

I have been buying from the for about 5 months and there one of the only juice vendors I trust for quality of product and providing a good sound juice vendor that I know will be there next month and years to come to provide me with Juice for my ecigs..

Not busting any chops just trying to assure you that FSUSA is a top notch vendor.

This is just my opinion and offering some peace of mind. Hope that its was of some comfort.

 

[GrimReaper]

sry im a huge junkie myself...but id be upset if i had to pay for someone else's mistake. i sure dont do that at my buisness if i mess up someones food i dont make them pay me to remake it you know what i mean...seriously im not trying to talk .... about freedomsmokeusa thats my main suplier but ok if i mess up your pizza and deliver it to your house and its wrong....should i make you pay ANOTHER delivery fee to bring the pizza back out to you? Your using my gas just like you pay for shipping...im pretty sure if i said that to one of my customers theyd be royally ...... off

 

[Scottitude]

[/B]
It would be nice if there were procedures in place to ensure that we will not become sick... or worse due to sellers out there in search of the almighty dollar. Again...it is our bodies, our lungs and our lives...we have every right to question.

I'm not going to play your "point-counter-point" game to the extent you'd apparently prefer but will reiterate: if you questions a suppliers practices, don't buy from them and until you have proof of potentially "contaminated" distribution, please stop painting FSUSA or any other supplier with such broad, accusatory strokes.

As long as it's not being resold, what Mausin or any other seller chooses to do with returned product is irrelevant and returns are often necessary for the distributor to identify inconsistencies or errors in their order processing. I do agree that the consumer shouldn't have to pay for return shipping if the mistake was the vendor's but according to many customer's posts here at ECF, vendors frequently compensate for the error/return shipping cost by including extras - samples or whatever - in the correcting order. Not all suppliers do this but it isn't uncommon.

I never advocated reselling consumables, juice or otherwise, you've taken my comment out of context to exaggerate it and justify what, in my opinion, is your own paranoia. If you're that concerned about what you "inhale into your lungs and put into your body" then perhaps you shouldn't be vaping at all.

As for you last point, it might as well say "Dear FDA and any other government agency with the desire: please regulate the bejezus out of the e-cigarette industry.

Nice message and an effective way to show your level of support for the community. (Because I clearly need to clarify and explain myself, that last statement was sarcasm.)

 

[MXBNW]

Scottitude: Thank you for your post..

I'm not going to play your "point-counter-point" game to the extent you'd apparently prefer but will reiterate: if you questions a suppliers practices, don't buy from them and until you have proof of potentially "contaminated" distribution, please stop painting FSUSA or any other supplier with such broad, accusatory strokes.

As long as it's not being resold, what Mausin or any other seller chooses to do with returned product is irrelevant and returns are often necessary for the distributor to identify inconsistencies or errors in their order processing. I do agree that the consumer shouldn't have to pay for return shipping if the mistake was the vendor's but according to many customer's posts here at ECF, vendors frequently compensate for the error/return shipping cost by including extras - samples or whatever - in the correcting order. Not all suppliers do this but it isn't uncommon.

I never advocated reselling consumables, juice or otherwise, you've taken my comment out of context to exaggerate it and justify what, in my opinion, is your own paranoia. If you're that concerned about what you "inhale into your lungs and put into your body" then perhaps you shouldn't be vaping at all.

As for you last point, it might as well say "Dear FDA and any other government agency with the desire: please regulate the bejezus out of the e-cigarette industry.

Nice message and an effective way to show your level of support for the community. (Because I clearly need to clarify and explain myself, that last statement was sarcasm.)

 

[SimpleSins]

As for you last point, it might as well say "Dear FDA and any other government agency with the desire: please regulate the bejezus out of the e-cigarette industry.

Nice message and an effective way to show your level of support for the community. (Because I clearly need to clarify and explain myself, that last statement was sarcasm.)

Wow. Is this the ecig equivalent of playing the Hitler card? The FDA card? Does this forum have to self-police itself to the point of being irrelevant? It didn't occur to me that FSUSA re-sold returned juice. I can't imagine that they'd risk their business over a $1.50 worth of juice. So let's not make this particular comment about FSUSA. Let's make it Joe's Juice. By your reasoning, nobody should mention on this board that Joe is selling juice laced with Ajax and sardine oil filtered through fiberglass insulation. Now maybe you don't want the FDA to know about this heinous practice, but I think people knowing about the problem outweighs your foray into the ECig Godwin's corollary.

And for the record, just taking a return of a consumable product does not put it on the FDA's radar. I have returned things to the grocery store enough times that had a problem one way or another that were gladly exchanged without fear of them ending up on the shelf, so the "FDA is going to hear you" argument is specious at best.

 

[champions]

I agree. I manage a restaurant and when someone gets something they don't like or don't want (or claim they don't like or want) a good way to keep people honest is to get it back. I'm sure FSUSA made more than good on the $1 or $2 shipping that it cost to send back. I would never resell food that was returned, but I still take it back. I'm sure Walmart doesn't resell returned underwear if it is returned. There is no reason to believe that they would resell juice.

 

[Edwv30]

Scottitude -

Let me try to clarify my point. You have called me paranoid...if you think questioning what goes into my body is paranoia then fine...I am paranoid. Self regulation, safety and procedures is something that is always in the back of mind when I use e-juice. It just so happens that I responded to a FSUSA thread but my concerns are not directed specifically at FSUSA...they apply to all suppliers. We do not know what happens to those juices once they are returned.

What IS going to bring negative attention from the FDA and the media is the first time someone gets sick...or worse... from contaminated e-juice. So, I have the right to ask "What procedures are used to ensure returned juices are not recirculated?" This simple question supports this community more than you realize.

 

[Scottitude]

Edwv30:
Again, you take my comment out of context and twist it to suit your interest in perpetuating an invalid and unnecessary argument.

I never called anyone paranoid nor did my comment about my *perception* of paranoia have *anything* to do with your concern about what goes into your body. If you re-read my post, you'll realize (but perhaps won't admit) I was referring to your accusatory suggestion that a vendor was re-selling returned juices.

If you are concerned about all supplers' practices, perhaps you should start a different thread to voice those concerns rather than make it look like you're singling out one specific vendor.

SimpleSins:
Perhaps my hyperbole was a little extreme. I haven't gotten around to purchasing anything from this vendor but honestly believe there may be those who, while skimming threads to decide where to buy their juice, might stumble upon the unfounded suggestion that their practices were unsafe and outright dangerous and take their business elsewhere.

If a vendor was actually "selling juice laced with Ajax and sardine oil filtered through fiberglass insulation" I'd shout it from the rooftops myself and would most assuredly want them shut down immediately and tarred & feathered to boot.

However, If someone accuses them of doing so with no proof it doesn't make them a noble vapers' rights activist, it merely proves they're a flawed human intent on destroying another's livelihood. And that's just wrong.

 

[GrimReaper]

i dont believe there are procedures in place other than there word. kinda like going up to a kids lemonade stand and asking them the same question you know. you just have to trust them if you dont you move on. going by what i know from david and pam youd have better luck with getting hit by lightning before they up and resold juice, and also Champions my wifes a Manager of arby's so i get that..but you dont deliver period. were kinda getting into that delivery aspect of returns. and i wouldnt be ...... if david or pam said hey since you gotta pay 5 MORE for shipping pick out a 10 ml juice bottle for free thats them taking a 1 cut for there mistake. sometimes i have to free out an entire order itself and take 30 dollar cuts. im sure champions knows exactly what im talking about there

 

[Krazirob]

wait a minute...is wyatt earp a menthol......i got one of these as a sample but havent tried it yet......if its a menthol I might have to try this one out pronto