I wanted to take a few moments to laud the praises of the vendor that has pretty much become my full service E-cig one stop shop that is Good Prophets. I don't even remember how I found out about them in the first place but I started shopping with them about 6 to 8 months before finding the ECF. A few months ago I tried a new vendor only because GP wasn't carrying the specific PV I was looking for or anything comparable. After three different orders I have been more than a little let down. I feel no need to drag this other vendor through the mud as they were small enough issues however anyone with the inclination to find out need only go through my posts.
I can honestly say that part of the reason for much of my dissatisfaction is due to the the fact that I have been spoiled by GP's excellent service. Going so far as to throw a drip tip into my order because I forgot to add it. I responded to the address on my emailed receipt to let them know of my mistake and to ask if they could just charge me separately and not charge me added shipping and low and behold in short order I received a response from an actual person. Not only did I quickly receive a response from a person and far more quickly than I had expected but they let me know it wouldn't be ethical to re run my card and that they would throw the tip in free of charge due to my already established history with them.
Since then I have had a few back and forth email conversations about mis-typed addresses and such and the responses are always friendly as well as quick in the coming. Even better I now can do most of this chatting in their vendor thread here on the ECF. As long as this level of customer service is maintained and the stock is constantly evolving (which it is) I feel no need to work with another vendor and am overjoyed to put my support at their backs. Thanks GP and I hope this short letter can help in some small way to show how thankful I am to find a vendor that still believes in mom and pop shop style practices, ethics and customer service.
-Omnipanzer
I can honestly say that part of the reason for much of my dissatisfaction is due to the the fact that I have been spoiled by GP's excellent service. Going so far as to throw a drip tip into my order because I forgot to add it. I responded to the address on my emailed receipt to let them know of my mistake and to ask if they could just charge me separately and not charge me added shipping and low and behold in short order I received a response from an actual person. Not only did I quickly receive a response from a person and far more quickly than I had expected but they let me know it wouldn't be ethical to re run my card and that they would throw the tip in free of charge due to my already established history with them.
Since then I have had a few back and forth email conversations about mis-typed addresses and such and the responses are always friendly as well as quick in the coming. Even better I now can do most of this chatting in their vendor thread here on the ECF. As long as this level of customer service is maintained and the stock is constantly evolving (which it is) I feel no need to work with another vendor and am overjoyed to put my support at their backs. Thanks GP and I hope this short letter can help in some small way to show how thankful I am to find a vendor that still believes in mom and pop shop style practices, ethics and customer service.
-Omnipanzer
