Company name
Good Life Vapor
Date of your initial complaint to the supplier.30 October 2013
How did you contact the supplierEmail
Ticket number (if you were issued one)Order #15121
General nature of complaintCustomer service
Briefly describe your problem or issueOn October 22nd, I placed an order on their website for both melon boba and pink cupcake. I ordered em' because I've tried melon boba in the past ( my bf had one ) and I also wanted to try something new. ( pink cupcake )
When the package arrived, my boyfriend told me that the melon boba tasted off and that I should inquire Jeremy about it.
I sent Jeremy an email regarding what my bf has told me and he sent me a replacement.
Unfortunately, the replacement he sent had the wrong nicotine content. I wanted 0 instead of whatever it was that was in the bottle. ( The bottle was unmarked, so I do not know the actual nicotine content. I did however, noticed it has nicotine in it. )
I sent Jeremy an email on October 30th:
( Note: To explain above email, I originally ordered 6mg due to my own mistake... but I sent him an email soon after I made the order asking whether or not he could change the order to 0mg. He said ok and sent me the 0mg. )
Anyhow, it was November 8th and there was no response. I forwarded my original email just in case he missed it.
5 days have passed and there was still no response. I re-forwarded the email on the 13th.
No response as of today.
I assumed he was ignoring me - so I posted on his facebook wall hoping to catch his attention. I asked him why he has not responded to my email and that I would appreciate it if he could. Here is what I wrote:
A few seconds later, my post was deleted and I was restricted from posting on their wall. I went ahead and called them.
A lady picked up the phone so I asked her if I could speak to Jeremy. She told me that he was busy and asked why I needed to talk to him. I told her the whole story and she went to speak with Jeremy. A few mins later, she came back to tell me that they wont send me a replacement because they already sent once. I told her I was willing to send it back on my own expense since the only time I used it was when I filled up my tank to test it... and she still told me no. I gave up and said " Ok, but why did he not respond to any of my email? I would have appreciated some sort of response " and she told me that he get a lot of email.
While I do understand that he is busy, ignoring my email for almost half a month is uncalled for. On top of that - he responded to my first email within an hour. I'm pretty sure he ignored me on purpose.
When the package arrived, my boyfriend told me that the melon boba tasted off and that I should inquire Jeremy about it.
I sent Jeremy an email regarding what my bf has told me and he sent me a replacement.
Unfortunately, the replacement he sent had the wrong nicotine content. I wanted 0 instead of whatever it was that was in the bottle. ( The bottle was unmarked, so I do not know the actual nicotine content. I did however, noticed it has nicotine in it. )
I sent Jeremy an email on October 30th:
( Note: To explain above email, I originally ordered 6mg due to my own mistake... but I sent him an email soon after I made the order asking whether or not he could change the order to 0mg. He said ok and sent me the 0mg. )
Anyhow, it was November 8th and there was no response. I forwarded my original email just in case he missed it.
5 days have passed and there was still no response. I re-forwarded the email on the 13th.
No response as of today.
I assumed he was ignoring me - so I posted on his facebook wall hoping to catch his attention. I asked him why he has not responded to my email and that I would appreciate it if he could. Here is what I wrote:
A few seconds later, my post was deleted and I was restricted from posting on their wall. I went ahead and called them.
A lady picked up the phone so I asked her if I could speak to Jeremy. She told me that he was busy and asked why I needed to talk to him. I told her the whole story and she went to speak with Jeremy. A few mins later, she came back to tell me that they wont send me a replacement because they already sent once. I told her I was willing to send it back on my own expense since the only time I used it was when I filled up my tank to test it... and she still told me no. I gave up and said " Ok, but why did he not respond to any of my email? I would have appreciated some sort of response " and she told me that he get a lot of email.
While I do understand that he is busy, ignoring my email for almost half a month is uncalled for. On top of that - he responded to my first email within an hour. I'm pretty sure he ignored me on purpose.
Last edited:
