Just stopping by to share my experience and express my gratitude.
I picked up a brand new SSGGTS through a trade in the classifieds a couple of weeks ago. Since I've been admiring it from afar for a few weeks, I was very pleased to see it in person and admire it's visual attributes. But, after using it for a little bit, something appeared to not be completely right with one of the components. I really wasn't sure if that's the way it was supposed to be or not since this was my first encounter with any GG product so I asked for advice from a couple of experienced long-term GG users who felt like maybe I should contact Bruce at COV.
I PM'd Bruce with the description of what I suspect may be causing this potential issue and also informing him that I did not buy this directly from him through the COV website but instead picked it up in the classifieds. He wrote back and without any hesitation stated that he would really like it if I send him my GG for inspection and a possible repair/replacement if necessary, even if I didn't buy it directly from him. I gratefully accepted his generous offer. I was really surprised when I offered to cover the cost of shipping the unit back to me after he was done and he suggested that it's not necessary. A few days later, my GG came back in an absolute perfect working and aesthetic condition, better than I expected!
I've seen countless posts from people praising Bruce for his customer service. I've also seen countless posts of people praising their GG products. I'm happy to have experienced both in one package!
Also, thank you dspin, atavanhalen, Para, and Hope for your help and advice during my decision making and problem solving. You guys make this a great place to be in! And thank you Imeo for a stunning "by imeo" SSGGTS #1180.
I picked up a brand new SSGGTS through a trade in the classifieds a couple of weeks ago. Since I've been admiring it from afar for a few weeks, I was very pleased to see it in person and admire it's visual attributes. But, after using it for a little bit, something appeared to not be completely right with one of the components. I really wasn't sure if that's the way it was supposed to be or not since this was my first encounter with any GG product so I asked for advice from a couple of experienced long-term GG users who felt like maybe I should contact Bruce at COV.
I PM'd Bruce with the description of what I suspect may be causing this potential issue and also informing him that I did not buy this directly from him through the COV website but instead picked it up in the classifieds. He wrote back and without any hesitation stated that he would really like it if I send him my GG for inspection and a possible repair/replacement if necessary, even if I didn't buy it directly from him. I gratefully accepted his generous offer. I was really surprised when I offered to cover the cost of shipping the unit back to me after he was done and he suggested that it's not necessary. A few days later, my GG came back in an absolute perfect working and aesthetic condition, better than I expected!
I've seen countless posts from people praising Bruce for his customer service. I've also seen countless posts of people praising their GG products. I'm happy to have experienced both in one package!
Also, thank you dspin, atavanhalen, Para, and Hope for your help and advice during my decision making and problem solving. You guys make this a great place to be in! And thank you Imeo for a stunning "by imeo" SSGGTS #1180.