Great Customer Service
- Thread starter winston8256
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You know, mistakes happen! Wish we were perfect all the time, but I guess that will never happen, at least not with me, LOL.
I had received my first order ever from JuicyLiquid. It was a simple order, just some bottles and syringes, I think one other item. However, as humans do, there was a mistake. Three of the bottles didn't have their caps. No big deal, the items were very inexpensive, but DH and I were going on vacation and I had wanted to mix some liquid up, still, no big deal the other three bottles I had ordered with the items had caps.
I wrote JuicyLiquid and they were very apologetic, and offered me more than one option. Truthfully, it wasn't "that" big a deal but I was pleased with their attitude!
What did I find when I returned home? Not just the three bottle caps that had been missing, but a whole slew of little products that I hadn't ordered. All I can say is WOWnow that's customer service.
JuicyLiquid you are TOPS in my book. Thanks so much!
I had received my first order ever from JuicyLiquid. It was a simple order, just some bottles and syringes, I think one other item. However, as humans do, there was a mistake. Three of the bottles didn't have their caps. No big deal, the items were very inexpensive, but DH and I were going on vacation and I had wanted to mix some liquid up, still, no big deal the other three bottles I had ordered with the items had caps.
I wrote JuicyLiquid and they were very apologetic, and offered me more than one option. Truthfully, it wasn't "that" big a deal but I was pleased with their attitude!
What did I find when I returned home? Not just the three bottle caps that had been missing, but a whole slew of little products that I hadn't ordered. All I can say is WOWnow that's customer service.
JuicyLiquid you are TOPS in my book. Thanks so much!
I placed my first order with them at 10:45 p.m. Friday night and got it today! Being practically the weekend, I didn't expect it any earlier than Tuesday.
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