As a newbie, I had a lot of questions. I called them, left a message and got a call back within 10 minutes. All of my questions were answered with patience - everyone there is so kind! I recently received my GLV2 and I love it! The accessories I got along with it were high quality (as is the GLV2 itself). I called again when I was trying to put it all together and again - FANTASTIC customer service. They definitely earn loyal customers! Thank you GLV!