Gripper DOA

[FL Lori]

New gripper arrived DOA. Im bummed and now I see I can only get a store credit???? Does anyone have one. Is this an isolated instance or are they a problem? BTW waiting a week to get a ticket response to send it back, is that really the case? I am going by what I have seen in other threads. There must be a faster way. Thanks for any and all feedback.
Lori

 

[conan]

I almost always got a response the next day using the ticket system. Sorry you got a doa, I am sure they will make it up to you though.

 

[FL Lori]

Thank you.... Glad to hear it. I wanna play with my new toy.

 

[AzIrish]

Don't worry at all your ticket should have a response monday morning with a solution. DOA's suck but they do happen and been very happy with MV when it does.

 

[FL Lori]

You are right. Message received this morning. Its a shame that other threads on them are so negative. I guess I will try another one. Its a cute little thing.

 

[BubbaBlue]

You'll love the Gripper... when you get one that works. I have two. So easy to toss in your pocket.

Suggest using 18350s for more mileage if you have them.

 

[FL Lori]

Thank you~ It seemed really good and portable.

 

[FL Lori]

My new gripper is here and I love it!!!!! Comfortable to hold, nice vape, great price. I have the extension and the unsealed shorty extension on it. Thank you madvapes.

 

[menthall]

New gripper arrived DOA. Im bummed and now I see I can only get a store credit???? Does anyone have one. Is this an isolated instance or are they a problem? BTW waiting a week to get a ticket response to send it back, is that really the case? I am going by what I have seen in other threads. There must be a faster way. Thanks for any and all feedback.
Lori

Mine was DOA as well. I'll continue to get cartos , but no mods. I still have it here in the box it arrived in. :-(

 

[FL Lori]

How long do you have it? Send it back. They answered my ticket the next business day with a RMA authorization on it on it. Before I knew it it was here

 

[menthall]

I sent an email when it came DOA, if I recall correctly they were in the process of moving locations, so I just kinda stuck it back in the box and forgot about it. I'll give them a call.