Guess I spoke too soon. Not Happy.

[TheWitchDr]

Well, as I got so excited to try a new method to quit smoking. I am now a dissatisfied customer. I got my new shipment today. Needless to say I was thrilled. Until I opened the package. I ordered 3 items, 1 20ml bottle of 555 0mg., 1 Camel 5ml, and 1 Hilton 5ml.

So here's the outcome. I am missing the biggest part of the order. I got the 2 small bottles I ordered. But where is the 20ml bottle. This was the whole reason I had to place the order. I over shot the nic levels, so I needed to get a 0mg bottle to even it out. The invoice tells me that I should have all my products, I don't. I also asked for a ton of cards as I come in contact with aprox. 2000 people a weekend. I got 3 cards. The bottom of the invoice says, "Please enjoy bonuses with our compliments!". No bonuses, unless you count disappointment as a bonus.

Now I'm under the impression that, well now they have me as a customer, so they don't have to try as hard. After all the time I spent reading this forum, I felt I found the right place to order from. Now I'm not so sure. I am sending an e-mail to them now. Let's see what happens.

 

[trs-]

it will work out

 

[Newff]

I'm pretty sure there has just been a big error made, and you were the unlucky one and it will be fixed.

And you say this "Now I'm under the impression that, well now they have me as a customer, so they don't have to try as hard.", I think your very very very wrong.

 

[wmf]

I am surprised they muffed your order. I have had many orders from V4L without a mistake and always with a freebie or two.

I do sympathize. It is very disappointing to be motivated to buy from a vendor, place your order, have your package arrive and find it incomplete.

That being said, I can just about guarantee that your email will get a rapid response and V4L will make it right.

 

[rp_iowa]

Mistakes happen - just send an email to them - they will make it right.

 

[GeeYourHairSmellsTerrific]

Yes send an email and you could also PM Mark(Doshma) here on ECF that you had an issue and they will make you a very happy customer again. These guys are really great Witch Dr, and obviously you're a great ambassador for them to have, given your occupation.

They are typically very accurate, and while clearly there has been a mistake they will address it, wait and see how happy you end up being!

I'm sorry, it's no fun to have your much anticipated order be less than perfect .

Bet V4L fixes you up fast and right!

 

[Blue Knight Max]

We all know you are upset and probably dont want to hear this but the truth of the matter is that the folks over at V4L are human and humans do make mistakes.

The Good news is that they will (and trust me, they will) make it up to you.

Customer satisfaction is their top priority. Send them an email or call them. (I would call) and let them know.

They will get you "smilin" soon enough.

Stay off the analogs!!

 

[dohsma]

Well, as I got so excited to try a new method to quit smoking. I am now a dissatisfied customer. I got my new shipment today. Needless to say I was thrilled. Until I opened the package. I ordered 3 items, 1 20ml bottle of 555 0mg., 1 Camel 5ml, and 1 Hilton 5ml.

So here's the outcome. I am missing the biggest part of the order. I got the 2 small bottles I ordered. But where is the 20ml bottle. This was the whole reason I had to place the order. I over shot the nic levels, so I needed to get a 0mg bottle to even it out. The invoice tells me that I should have all my products, I don't. I also asked for a ton of cards as I come in contact with aprox. 2000 people a weekend. I got 3 cards. The bottom of the invoice says, "Please enjoy bonuses with our compliments!". No bonuses, unless you count disappointment as a bonus.

Now I'm under the impression that, well now they have me as a customer, so they don't have to try as hard. After all the time I spent reading this forum, I felt I found the right place to order from. Now I'm not so sure. I am sending an e-mail to them now. Let's see what happens.

Please email me at mark@vapor4life.com and we will get it squared away. I apologize for the mistake, and I will work hard to make sure that you become a satisfied customer.

 

[TheWitchDr]

Stay off the analogs, that's funny cause the first thing I did after my discovery was smoke an American Spirit.

I hope it didn't come across too angry. I didn't go around throwing things or anything like that. It's just I have no faith in today's "Companies". From ordering DJ/Studio gear to ordering clothes online has been a nightmare in the past. Like a $1000.00 order I made and paid for 2 day shipping, and it took 5 days. These are the things I have come to expect from online companies. So I guess I am jaded in a way.

I have sent an email. So I will wait and see. At the very least I can use my small bottles till all is fixed (Must keep the optimism going in my life).

Thanks for the responses. Hope everyone has a great Turkey Day!

 

[CDC700]

They'll make it right, and then some.....

 

[dohsma]

Stay off the analogs, that's funny cause the first thing I did after my discovery was smoke an American Spirit.

I hope it didn't come across too angry. I didn't go around throwing things or anything like that. It's just I have no faith in today's "Companies". From ordering DJ/Studio gear to ordering clothes online has been a nightmare in the past. Like a $1000.00 order I made and paid for 2 day shipping, and it took 5 days. These are the things I have come to expect from online companies. So I guess I am jaded in a way.

I have sent an email. So I will wait and see. At the very least I can use my small bottles till all is fixed (Must keep the optimism going in my life).

Thanks for the responses. Hope everyone has a great Turkey Day!

Sorry not trying to be a pain, but did you email me at mark@vapor4life.com? I haven't seen anything that resembles this issue yet.

 

[donnellyk]

Customer service seems to be a top priority with V4L, do PM them with the understanding that mistakes happen. It DOES sound like you are projecting negative outcomes possibly due to your ordering history...mistakes happen to consumers all the time online or off...

 

[TheWitchDr]

Hey Mark,

I just sent a new email. The first one was sent to "orders@". Thanks again for a quick response.

 

[nealglover]

Mistakes happen, but (and this is not intended to offend anyone)

why do people rush to the computer and complain openly
on the forum first, without even sending an email or a PM to the people who can sort out the error first ?

If I was a supplier that would really hack me off.

 

[Blooper]

if its an issue with shipping or missing items I agree it should goto the vendor first. If the vendor is bad then post on forums. If it is a technical problem then check forums in case its user error and for suggestions. But sometimes it seems this forum is where to say all and tell all. This forum I think is to post overall experience and help people with becoming non smokers.

 

[dohsma]

Hey Mark,

I just sent a new email. The first one was sent to "orders@". Thanks again for a quick response.

I replied... we will get it taken care of for you.

 

[TheWitchDr]

Thank you Mark.

nealglover, ease up there I already said sorry if it sounded too angry. I think that posting your issue (and there are many posts on this site for issues) is an excellent way to keep a company on it's toes. Just as with my business, I would accept this as an opportunity to show how well I shine. Just as Mark did.

Now this is the part where I say my praise (So in the end this was not a bad post).

Thank you again Mark. This is by far the quickest I have ever had a problem solved online. It usually takes several emails and a certain amount of persistence to get a good response. I am very happy with how fast this was fixed.

So if it came out as "nasty" the way I started my post, I do apologize. However, it may be how you read into things that my be the factor here {(nealglover) glass half empty thing}. I don't think I was too harsh. I just was stating my fear that this may end up another bad experience. I had not come to a conclusion at the beginning of this post. But now I have. That being, I am still "in love" with Vapor4Life!

 

[Thyestean]

As aggravating as these types of situations can be at times

I am sending an e-mail to them now. Let's see what happens.

I'd have to agree that this should really be handled in the opposite order. Email the company first and see how they handle it before posting something negative that may discourage someone else from becoming a customer. Because now even though they are going to fix it for you someone else may see this without reading the entire thread and then decide not to order.

So far I have not had a negative customer service experience with any vendors I have used from the ECF forums.

As for V4L in particular. I received my first order on Monday and called Mark twice within an hour of opening it and he was pleasant and accommodating both times. And tonight I sent him a message here on the forums which I was surprised, being after hours and on the eve of a holiday, he responded to within about 2 minutes time.

(edit: started typing before your last reply came up. still applies as a general principal for all though. and glad to see Mark already got you straightened out.)

 

[dohsma]

As aggravating as these types of situations can be at times



I'd have to agree that this should really be handled in the opposite order. Email the company first and see how they handle it before posting something negative that may discourage someone else from becoming a customer. Because now even though they are going to fix it for you someone else may see this without reading the entire thread and then decide not to order.

So far I have not had a negative customer service experience with any vendors I have used from the ECF forums.

As for V4L in particular. I received my first order on Monday and called Mark twice within an hour of opening it and he was pleasant and accommodating both times. And tonight I sent him a message here on the forums which I was surprised, being after hours and on the eve of a holiday, he responded to within about 2 minutes time.

(edit: started typing before your last reply came up. still applies as a general principal for all though. and glad to see Mark already got you straightened out.)

I'm not always that fast. If anything is posted on the forum during the day... chances are I will not see it until around now. This is my catch up time

 

[DRR91075]

I'm glad it's going to work out for you, WitchDr. I am an online seller myself ( a totally different product) and I am very impressed with Vapor4Life. They are, by far, the best online sellers I have dealt with and I've dealt with many.

So, don't lose faith. I'm sure you'll agree after making a few orders.