Halo Customer Service

[secutorum]

Just wanted to share my experience...

Vapemail shows up yesterday from Halo with some new coils, my lady's 30 mils of Shamrock and a big blue bottle of the Tribeca we both love. Only there's a sour note. While still apparently closed and with the plastic seal intact, the all important Tribeca had leaked into its bubble wrap and into the shipping box itself.

I decided to send a quick polite email to Halo Customer Service about the issue. There was only 5-6 ml lost, so not a huge deal, but they responded quickly and a new bottle of Tribeca is on it's way. Apparently a defective cap was the culprit.

I can't say enough, especially in this day and age, how prompt, courteous, and excellent customer service can really make a difference. So many times people only go onto the interwebs to complain. If we're going to complain when someone messes up, we should be as quick to praise when they do it right.

So thank you Halo, for doing the stand up thing and going the extra mile. It's noticed, and appreciated.

 

[DaveOno]

Just wanted to share my experience...

Vapemail shows up yesterday from Halo with some new coils, my lady's 30 mils of Shamrock and a big blue bottle of the Tribeca we both love. Only there's a sour note. While still apparently closed and with the plastic seal intact, the all important Tribeca had leaked into its bubble wrap and into the shipping box itself.

I decided to send a quick polite email to Halo Customer Service about the issue. There was only 5-6 ml lost, so not a huge deal, but they responded quickly and a new bottle of Tribeca is on it's way. Apparently a defective cap was the culprit.

I can't say enough, especially in this day and age, how prompt, courteous, and excellent customer service can really make a difference. So many times people only go onto the interwebs to complain. If we're going to complain when someone messes up, we should be as quick to praise when they do it right.

So thank you Halo, for doing the stand up thing and going the extra mile. It's noticed, and appreciated.

And thank you, secutorum for sharing that.

 

[Evie Luv]

Secutorum that has been my experience with Halo customer service real top notch. I understand everyone isn't perfect but it is noticed that they try their best.

 

[69CamaroSS]

Thanks for sharing such an uplifting story in this day and age of a fledgling market with too many "gold rusher" types popping up and often mistreating us consumers! It's of no surprise to most of us that Halo went above and beyond to rectify the problem with your shipment. I have personally converted 13 former smokers into Halo users on the last 3 months and will continue to try. Great people, great company, great products and great service. This is the result if the things I listed!

 

[chesty]

I had a similar customer service experience with halo, got the option on having a replacement shipped to me, but since shipping is expensive to au, I asked them to add it to my next order, and a month later when I ordered again, they included the replacement item. awesome.

 

[AngiBe]

Great story secutorum!!! Halo is truly a class act!

 

[jbrow314]

They have helped me on batteries and my charger. They have gone above and beyond my expectation, which is why I keep ordering from them.

Sent from my Galaxy S3 using tapatalk

 

[machinestatic]

I was fiending for some new Halo flavors this week, so I placed an order well past 4:00pm EST. They have a cutoff of 3:00 for shipping so I expected I'd have to wait until next week for it. But a few hours later (like almost 7:00) I got an Email with my tracking number. I guess someone was burning the midnight oil. Expected delivery date of the package is already tomorrow. Halo is seriously awesome, I agree w/ everyone.