I've had a Hana V3 for just over two weeks before I noticed my drippers weren't really screwing in properly. I decided to ignore it and hoped that it would be okay (stupid idea) and a few days later realised that the threads were almost completely stripped. Just yesterday I sent into back into the UK Authorised Dealer I purchased it from (Midlands vaping) as it was still obviously under the 90 day warranty.
They emailed today and said that they received the mod and that they will have to contact Hana as they haven't ever encountered the issue before. A couple of days before I actually sent it back, I emailed to ensure that it was actually covered under warranty and they said that it will be. However, the fact that they don't seem to have had it happen before worries me and now I'm doubting I'm going to get it repaired/replaced under warranty at all.
What is the normal procedure for this? If they refuse to repair/replace the unit, is there any way that I can repair it myself - if that means removing the old 510 connector and installing a new one I guess I'm up for the challenge, as there is no other alternative for me at that stage.
They emailed today and said that they received the mod and that they will have to contact Hana as they haven't ever encountered the issue before. A couple of days before I actually sent it back, I emailed to ensure that it was actually covered under warranty and they said that it will be. However, the fact that they don't seem to have had it happen before worries me and now I'm doubting I'm going to get it repaired/replaced under warranty at all.
What is the normal procedure for this? If they refuse to repair/replace the unit, is there any way that I can repair it myself - if that means removing the old 510 connector and installing a new one I guess I'm up for the challenge, as there is no other alternative for me at that stage.