I wanted to make a new thread because my original one, http://www.e-cigarette-forum.com/forum/canada-forum/156733-canada-post-bunk.html, is a bit convoluted, and I feel this needs attention on its own.
I received an email today from Jack, again apologizing for the fiasco with Canada Post. It contained a gift certificate for $32.46!
Now, I don't know if Jack was refunded for the shipping costs with Canada Post - and in fact, I HIGHLY doubt it - but regardless, this is a prime example of STELLAR customer service.
If there are any of you out there who have not yet dealt with Jack or Happy Vaper, you can have full confidence that they take their Customer Service very seriously.
I received an email today from Jack, again apologizing for the fiasco with Canada Post. It contained a gift certificate for $32.46!
Now, I don't know if Jack was refunded for the shipping costs with Canada Post - and in fact, I HIGHLY doubt it - but regardless, this is a prime example of STELLAR customer service.
If there are any of you out there who have not yet dealt with Jack or Happy Vaper, you can have full confidence that they take their Customer Service very seriously.