Company name
Happy Vaper
Date of your initial complaint to the supplier.17 April 2014
How did you contact the supplierEmail
Ticket number (if you were issued one)110617782
General nature of complaintShipping
Briefly describe your problem or issueI bought about $120 worth of PG, VG, flavoring, atty's, and a few drip tips around midnight on 4/08. Happy Vaper issues me a tracking number. Great. The package gets sent to California from their warehouse (I'm in Chicago) and sits there. The expected delivery date is 4/11.
After about a week (4/14), I receive an email from warehouse@hapyvaper.com that asked if I had recieved the package yet. I replied (on 4/17). No response.
Nearly another week later (4/22) I email sales@happyvaper.com and ask when I can expect the package to arrive. "Happy Katharine" replies within about 7 hours to say that she'll talk to the warehouse.
On 4/23, I get an email asking me if I have tried contacting the US postal service since there's "nothing they can do" after the package leaves Canada. I replied no, and I was disturbed by the fact that they expected me to contact the post office myself -- as the vendor, it's (legally) their responsibility to make sure the package gets to me, not my responsibility to track it down. I reply and ask for a refund since there is "nothing they can do."
On 4/24, I get a response with with an open ticket and a promise that the warehouse had contacted Canada Post (now for at least the second time), and that I'd hear back with an update ASAP. Great.
On 4/29, I email and ask what's happening. No response.
On 5/2, I email and ask to either be refunded or have the order resent, since they obviously aren't able to find it. No response.
On 5/5, after a week and a half of silence, I email to warn them that I'll have to dispute the charges with my bank if I don't hear anything soon.
On 5/6, I get an email from "Happy Richelle" promising that Canada Post had been contacted (apparently for at least a third time, by this point) and that they can't do anything until they hear back from them.
I was very disturbed that I had to threaten to dispute the charge just to get them to tell me that they can't do anything. My bank requires that charges be disputed "as quickly as possible," and, passing the 30-day mark from my purchase, I started to worry that if I waited any longer I would lose that option. Since they had done absolutely nothing in the ~3 weeks I had been waiting on them, and since they seemed determined not to admit that the package has clearly been lost in the mail, I started the process of disputing the charges with my bank earlier today. I'm still waiting to hear back.
After about a week (4/14), I receive an email from warehouse@hapyvaper.com that asked if I had recieved the package yet. I replied (on 4/17). No response.
Nearly another week later (4/22) I email sales@happyvaper.com and ask when I can expect the package to arrive. "Happy Katharine" replies within about 7 hours to say that she'll talk to the warehouse.
On 4/23, I get an email asking me if I have tried contacting the US postal service since there's "nothing they can do" after the package leaves Canada. I replied no, and I was disturbed by the fact that they expected me to contact the post office myself -- as the vendor, it's (legally) their responsibility to make sure the package gets to me, not my responsibility to track it down. I reply and ask for a refund since there is "nothing they can do."
On 4/24, I get a response with with an open ticket and a promise that the warehouse had contacted Canada Post (now for at least the second time), and that I'd hear back with an update ASAP. Great.
On 4/29, I email and ask what's happening. No response.
On 5/2, I email and ask to either be refunded or have the order resent, since they obviously aren't able to find it. No response.
On 5/5, after a week and a half of silence, I email to warn them that I'll have to dispute the charges with my bank if I don't hear anything soon.
On 5/6, I get an email from "Happy Richelle" promising that Canada Post had been contacted (apparently for at least a third time, by this point) and that they can't do anything until they hear back from them.
I was very disturbed that I had to threaten to dispute the charge just to get them to tell me that they can't do anything. My bank requires that charges be disputed "as quickly as possible," and, passing the 30-day mark from my purchase, I started to worry that if I waited any longer I would lose that option. Since they had done absolutely nothing in the ~3 weeks I had been waiting on them, and since they seemed determined not to admit that the package has clearly been lost in the mail, I started the process of disputing the charges with my bank earlier today. I'm still waiting to hear back.
