Having to buy something in order to receive a replacement

[chadley]

I have seen some discussion on this recently. I wanted to let you all know that this is NOT our policy. We simply use this as one of many tools in order to get you your replacement in a timely fashion. Since most of you order frequently, it is simply more convenient to handle replacements in this way. However, it is in NO WAY required.

 

[dale1962]

I can vouch for that I have done it both way's if ordering don't have problem putting in comment's if not they have sent it right out.

 

[keyzygirl]

Yup!Yup!!Very True!!

 

[samsmom]

I can vouch for this too - put in a ticket for a bad battery today and already received an email that they would be sending a replacement within 24 hrs. along with an RMA to send the defective one back. I wasn't even asked if I was going to place an order anytime soon! Great CS!

 

[Joyce]

I can vouch for this too - put in a ticket for a bad battery today and already received an email that they would be sending a replacement within 24 hrs. along with an RMA to send the defective one back. I wasn't even asked if I was going to place an order anytime soon! Great CS!

This is exactly the way it works, too! And the time you have to send the package back is more than generous, which is a good thing, as I have been snowed in here. I agree, the CS is the best!

 

[Iowa Gal]

In the short time I have been with v4life I had come across some bum batteries but use the customer service ticket system and have the new ones in my hands within 2 days. I am very impressed with the customer service and excited about the new items for 2011. The v4life batteries are soooo much better than the original company I started with I just can't believe it.

 

[Situation10]

Did it use to be policy? If not, it sure seemed like it!

 

[chadley]

No it has never been policy

Did it use to be policy? If not, it sure seemed like it!

 

[mmcall12]

I have always been ask if I had a order I was going to make put in comment, but otherwise they would send them out,,,,,ty for all the sales v4l, I love love love the CS it is out of this world in my book and awesome to talk to as always. tytytytytytytyty for great service.

 

[jtcaseyjr]

I have never had to order anything to get any replacement merchandise. As a matter of fact once when they were replacing some juice, I happened to be ordering the same day and I put in a comment to go ahead and put the juice with my new order. They had already sent out the new juice seperately. So personally i have never had to place and order to get anything replaced from V4L.

 

[that1spazticchik]

When I had a missing item in my order, I told them that I was making an order soon, so if they wanted to save on shipping, just wait to send it out with my new order. I was told to just mention it in the comments section, and I got all my items

 

[samsmom]

I can vouch for this too - put in a ticket for a bad battery today and already received an email that they would be sending a replacement within 24 hrs. along with an RMA to send the defective one back. I wasn't even asked if I was going to place an order anytime soon! Great CS!

UPDATE: Received the replacement battery today as promised - very fast service. Thank you V4L!

 

[Vapor Prince]

You're Welcome... We aim to please

Dave

UPDATE: Received the replacement battery today as promised - very fast service. Thank you V4L!

 

[Ruppy]

LOL I feel like the luckiest guy around.....Ive been ordering from V4L for a little while now. No bad batts, no serious errors.....Fast shipping. Every package has been spot on and always some added goodies Im starting to wish they would screw up so I can experience some customer service