consistent policies

[CatMommy]

I wasn't going to say anymore on this topic after last night's thread got closed, but we all know how that goes....So I'm going to say this now and be DONE.

Many of us LOVED V4L and their great customer service (I say "LOVED" because as we speak the crew is now drawing up a new, probably strict return/replacement policy that won't be as forgiving).

What I see happening:
Returning all devices you are asking a replacement for...BIG PITA!

A strict 30 (or insert # of days here) day return policy. Before it was whatever was deemed "reasonable" which was very generous length of time as it had no definitive end point.

Freebies! (I still don't understand why people get upset about this but....OK...NO ONE is ENTITLED to them so)
Freebies probably gone....Who thought FREEBIES would make people feel bad...This, in my opinion is childish. How can you be upset about something you didn't pay for. "Oh V4L must like her better than me, she got better freebies..." Let's be adults people!

I "enjoyed" dealing with V4L because I thought their customer service was great. All this talk about policies is now probably going to turn them into ANY other company with stringent rules and regulations.

There's my WAY more than $.02 and I am now done with posting on this subject.

 

[keyzygirl]

Its very sad..

 

[SMILIN]

I wasn't going to say anymore on this topic after last night's thread got closed, but we all know how that goes....So I'm going to say this now and be DONE.

Many of us LOVED V4L and their great customer service (I say "LOVED" because as we speak the crew is now drawing up a new, probably strict return/replacement policy that won't be as forgiving).

I promise, to make it fair, for all of us

What I see happening:
Returning all devices you are asking a replacement for...BIG PITA!

Again, there are some who tke advantge, and ruin it for others. We have a good idea as to who they are. We will always take ae of our Family

A strict 30 (or insert # of days here) day return policy. Before it was whatever was deemed "reasonable" which was very generous length of time as it had no definitive end point.

Again, I will make ait fair. Just so Y'all know, we have 12 people working at V4L now, which is probably the most on the forum. We also have Leaford in China. This is no longer small biz, but, since I DO OWN V4L, I will make sure we contnue to take fabulous care of our familiyOn another note, I cannot pay the "right" people minimum wage, thus we pay MUCH more, so we can get "quality" people, who care, and can help. I also have lot's of pride by hiring people who have been unemployed, need jobs, and we give hem full time emplloyment at fair wages. Lastly, neither my wife, nor myself, have even taken a pay check since we started this biz, and we work our asses off for you, our family.

Freebies! (I still don't understand why people get upset about this but....OK...NO ONE is ENTITLED to them so)
Freebies probably gone....Who thought FREEBIES would make people feel bad...This, in my opinion is childish. How can you be upset about something you didn't pay for. "Oh V4L must like her better than me, she got better freebies..." Let's be adults people!

I agree, and hopefully we can still do this, but as I have reinvested every single penny from sales, so we have the largest selection of cartomizers, batteries, best passthru's, as well as largest selection of strengths in the world, we will need to see. We also sell NOWHERE near retail. For example, our 89 dollar kit, atmoke 51 is over 300 dollars, it is better, and you get a better warrantee.

We also give our phone number in each shipment, so, if there is an issue, you should call us, and we will resolve it


I "enjoyed" dealing with V4L because I thought their customer service was great. All this talk about policies is now probably going to turn them into ANY other company with stringent rules and regulations.

Thankyou Catmommy, promise to keep you smilin

There's my WAY more than $.02 and I am now done with posting on this subject.

Regards

Steve

 

[LudaCura]

you're awesome Steve!

 

[yanks21]

Part of me would actually like to see freebies gone - then I wouldn't order so damn much wondering what they were going to include "this time".

Notice I said only PART OF ME.

 

[murtcepS]

I've placed 9 orders since mid December. Every order was perfect except one. I had a battery issue that was promptly taken care of,so I'm 100% happy as I'm sure the majority of you are. V4L is the best company I've ever dealt with without question. It's BS that a few people taking advantage of their policies are going to effect the rest of us. You know who you are... Now go ---- yourself!

 

[raqball]

I don't see a single problem with the way it was handled....

Maybe I missed something here, but 3 emails to get everything replaced with out the massive hassle many suppliers would have given.....

Color me lost, dazed, and confused.... I think V4L handled the situation quite nicely....

:shrug:

Kris

 

[SMILIN]

I don't see a single problem with the way it was handled....

Maybe I missed something here, but 3 emails to get everything replaced with out the massive hassle many suppliers would have given.....

Color me lost, dazed, and confused.... I think V4L handled the situation quite nicely....

:shrug:

Kris

Thank you, all michelle had to do was communicate properly, ie" talk to us, it was over a frkin pack of carts

Steve

 

[SMILIN]

you're awesome Steve!

Thank You, I sure try

Steve

 

[SMILIN]

I've placed 9 orders since mid December. Every order was perfect except one. I had a battery issue that was promptly taken care of,so I'm 100% happy as I'm sure the majority of you are. V4L is the best company I've ever dealt with without question. It's BS that a few people taking advantage of their policies are going to effect the rest of us. You know who you are... Now go ---- yourself!

Amen brother

Steve

 

[lonercom]

I work in customer relations for a cable company. Unfortunately, that means that I get to hear all of the bad about our (JD Power Award Winning) Customer Service as well as the actions of our installers, technicians, sales people and contractors.

All of our people are given the latitude to correct an issue, even to crediting an entire month's service or having a corporate officer call them. While 98% of our people take pride in our company, ther are those 2% that are either new, poorly trained, or just too lazy to treat the customer appropriately. We try to identify that 2%, sepnd time training and motivating them and if they continue to fail, we promote them to customer.

Ours is a very large company with over 5000 employees serving more than 2 million customers.

There are those customers that are easy to offend or expect way more than anyone can do. Some of the problem is poor communication. For others, it's unreasonable expectations - I have been known to suggest that a few customers try another service provider. They come back after 3 or 4 months and are the happiest customers we have

I expect great things from V4l. They are the industry standard in an industry that is in it's infancy. Growing with them means enduring a few growing pains. I iexpect it to happen and since it's V4L, I expect them to make things right as they continue to forge ahead in their endeavors. So far they have not let me down and when they do, I will sure make my displeasure known to them. You will never read it here.

I'm afraid that this is an open forum and there are people that feel that their PV is superor and want only to poop in our cornflakes. Good for them. The best solution would be to simply tell them that V4L has great customer service, give them the proper e-mail address and ask them to pursue the matter there. that should be the end of the discussion and the end of that thread.

No More Piling on. Every complaint is valid, but not for the forum if they haven's already brought it to the company's attention and readressed it there if the initial outcome was not satisfactory.

If you still aren't smilin, then by all means bring it here. But give these overworked folks a chance.

 

[Michelle43]

Thank you, all michelle had to do was communicate properly, ie" talk to us, it was over a frkin pack of carts

Steve

This thread isn't even about me?

 

[bornagainst]

This thread isn't even about me?

You wanted attention, you got it.

Congratulations.

 

[Michelle43]

You wanted attention, you got it.

Congratulations.

Whatever Born, I was simply stating Steve was addressing the wrong person, this is Critterbugs thread.

 

[bornagainst]

Whatever Born, I was simply stating Steve was addressing the wrong person, this is Critterbugs thread.

Which was inspired by you. You get all the credit, don't worry.

 

[Michelle43]

Whatever...apparently only parades and pom poms are allowed.

 

[Belletrist]

We try to identify that 2%, sepnd time training and motivating them and if they continue to fail, we promote them to customer.

quoted for hilarity.