I ordered 2 juices from them on July 28, and it's now 7 days later and nothing has shipped. I've emailed them 3 times so far and there is no response from them at all. Is anyone else having issues with them? IMO customer service is lacking.
Having trouble with Ms Ts Bakery
- Thread starter SignalFlow
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Current info direct from the site:
Check/verify order by logging in and using order status page.
Maybe you are just a bit apprehensive.
Check/verify order by logging in and using order status page.
Maybe you are just a bit apprehensive.
I've checked and its been past 6 days. No shipped confirmation as of yet. I've also emailed with absolutely no reponse from them. It seems like a customer service issue from what I see
6 BUSINESS days...weekends are not business days...Today will be the 6th business day if U ordered on 28 July, a Sunday...and shipping would be tomorrow Aug 7...
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People can't have weekends. Not in the days of microwave popcorn, instant Latte and 24 hour news on demand.
Sad we live in a world of I want it Now and I do not mean in a minute - NOW!
Give the people a break.
Yes they could answer your email. Heck maybe they are understaffed at the moment. i.e. someone off/vacation/out sick
Someone should be handling mixing/packaging/shipping............ you know filling orders, not sitting around answering - where is it emails.
Give the people a break.
Yes they could answer your email. Heck maybe they are understaffed at the moment. i.e. someone off/vacation/out sick
Someone should be handling mixing/packaging/shipping............ you know filling orders, not sitting around answering - where is it emails.
A lack of service is a lack of service and from what I read I'm not the only person with this issue. That's being said I will not order again from them.
You must has patience of steel but in reality, if you can't keep up with demand, you shouldn't be in business.
orders through 36631 were shipped Monday
Better?
Preferred not to irritate you worse.
That said, many companies do not meet Demand and make a fortune year after year. Apple for instance. The impatient are weeded out and loyal customers get taken care of.
Happy?
Better?
Preferred not to irritate you worse.
That said, many companies do not meet Demand and make a fortune year after year. Apple for instance. The impatient are weeded out and loyal customers get taken care of.
Happy?
Well that answers my order not being shipped. I'm happy I got an answer from you and not the vendor. Now do you see the spot clear disconnect?
I can definitely see your point of view. However, if I've given my money to someone.. I'd at least want a response! I have no issue waiting for a quality product but I like the assurance of knowing they haven't made off with my hard earned vaping cash.
Some sites won't let you buy products that aren't in stock, but some think that that's bad for business. Some will sell juice that's steeped, some will let you know that it needs to steep (for a week, or more!), because it was "made to order", fresh, for you.
I have no problem with my main supplier (Halo); they send me juice ready-to-vape, but the package does include a warning that it needs to sit at room temperature for 24 hours, if it was cold (winter time?). They're pricier than others, but they're solid. They don't sell what they don't have, and everything ships (on business days) within 24 hours.
Always check a site's policy. If not sure, ask.
I have no problem with my main supplier (Halo); they send me juice ready-to-vape, but the package does include a warning that it needs to sit at room temperature for 24 hours, if it was cold (winter time?). They're pricier than others, but they're solid. They don't sell what they don't have, and everything ships (on business days) within 24 hours.
Always check a site's policy. If not sure, ask.
Points, nothing more
MsT's
Well known Forum approved supplier
Well developed customer base
Expanding wholesale business
Very recent move to new facility
Growing pains?
All shipments posted along with approximate Delay times on Home Page in clear view.
FAQ page - excellent read
Ms T's Bakery FAQ
I neither work for nor have I purchased from this company.
MsT's
Well known Forum approved supplier
Well developed customer base
Expanding wholesale business
Very recent move to new facility
Growing pains?
All shipments posted along with approximate Delay times on Home Page in clear view.
FAQ page - excellent read
Ms T's Bakery FAQ
I neither work for nor have I purchased from this company.
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