Having trouble with my TOX

[xXClarkNovaXx]

My Vision TOX Cannon finally arrived in the mail two days ago and all I can say is I'm not at all impressed. The device seems to have a mind of its own. Sometimes it will fire and sometimes it won't. The hit count increases sporadically or not at all and the fire button has already "caved" in on me less than an hour after using it. I've submitted a helpdesk ticket to GotVapes and am awaiting a reply. This is really frustrating as I had high hopes for the TOX Cannon. GotVapes is a great supplier so hopefully they will come through for me. In the mean time I'll be vaping my EgO with a sad face.

 

[MastiffMike]

Just an FYI, Badkolo (Chris) is dealing with a loss in the family today, so please be patient as I'm sure he'll get to you as soon as he can.

 

[badkolo]

hes been handled in pm's , and as i mentioned in the other thread, any issues will be handled, we are on top of it and new heads will be sent to anyone with a issue, the proper heads do the full 6v and have no issues, they made a big boo boo by making 3 chips, i thought it was 2 but its actually 3, thats being handled and we will make this as painless as possible, we love the tox and once the new heads arrive anyone with issues will love it too.

This would be bad if they wherent taking responsibility and fixing the issue, but they are, they are ware and doing what needs to be done to remedy this as fast as they can but making sure each head is checked.

 

[MastiffMike]

I KNEW GV's customer service would would go above and beyond!

Folks, THAT right there is why there's no need to shop anywhere else (well, once GV starts selling thongs there won't be....)

 

[badkolo]

well this shouldnt have happened, it hampers the awreness of the tox, its agreat unit, if the head works as it should thne it will perfrom as everyone epects under load so then there isnt much to gripe about, a few new features would be nice but im sure the future will bring that, and maybe a better charger as some say its a little cheapish but does the job, so ive asked for better chargers and for more features for future runs but as is we like it alot, i have a fully functioning one, had it tested, works as it should, so like i said we will stand behind it and get this solved so we can continue spreading the word about the tox.

 

[xXClarkNovaXx]

Things happen. Especially with new technology. It's how it is handled thats important. Thank you for handling this issue in the manner that you have. I'm looking forward to the TOX.

On a side note, my condolences to you and your family.

well this shouldnt have happened, it hampers the awreness of the tox, its agreat unit, if the head works as it should thne it will perfrom as everyone epects under load so then there isnt much to gripe about, a few new features would be nice but im sure the future will bring that, and maybe a better charger as some say its a little cheapish but does the job, so ive asked for better chargers and for more features for future runs but as is we like it alot, i have a fully functioning one, had it tested, works as it should, so like i said we will stand behind it and get this solved so we can continue spreading the word about the tox.

 

[badkolo]

thank you everyone, funeral is over and family was all gatherd together, ill go by through out the week to help them out etc.

back to business now.

 

[tidegirl]

back to business now.

Coffee IV in place. Let the cyber stalking begin!

 

[Aubie80]

I KNEW GV's customer service would would go above and beyond!

Folks, THAT right there is why there's no need to shop anywhere else (well, once GV starts selling thongs there won't be....)

ummm.... where do thongs fit in with vaping?8-o

 

[MastiffMike]

ummm.... where do thongs fit in with vaping?8-o

Well, if GV sold thongs we all wouldn't need to shop anywhere else! (though it'd likely put Thongs-R-Us out of business!)

 

[burns_erin]

Well, if GV sold thongs we all wouldn't need to shop anywhere else! (though it'd likely put Thongs-R-Us out of business!)

Which would be a shame since I still have a gift card

 

[LordDavon]

Well, if GV sold thongs we all wouldn't need to shop anywhere else! (though it'd likely put Thongs-R-Us out of business!)

They do sell thongs. Just wait until my next review!

 

[MastiffMike]

Which would be a shame since I still have a gift card

They do sell thongs. Just wait until my next review!

Ummm.... I'm not sure that's quite what "I" had in mind!

 

[LordDavon]

We have all wanted that for so long!

Ummm.... I'm not sure that's quite what "I" had in mind!

It's okay. The gut covers more of it anyway.

Now try and erase THAT picture from your mind!!!

 

[MTrooper]

First off sorry to hear about the family. Best wishes and remember the good times.

This is really awesome customer service. This will be my first mod since starting with V2 about three weeks ago. I'm really glad that I decided to purchase from GotVapes. My unit is on its way to me and hopefully it does not have any issues, but if it does I already feel comfortable that I'll be taken care of.

Thanks for the info and I look forward to future business.

Chris