Heaven Gifts Rocks!!!!!!!!!!!!!!!

[M_rockz]

Hello fellow vapoures.I had placed an order with Heaven gifts on 2/9/2011 but have not received it till date.The good part is HG resolved the issue my giving me a 100% refund including shipping charges.Now that's what i call a responsible seller.

Here's my conversation with HG........

Me:-
Sir,
I have still not received my order(20110405163914 Tracking
number:RR878009826CN).Please
see the attached images for reference.I have made like 500 calls to
the postal service and they dont have the slightest clue about where my
parcel is.However i made sure that this parcel is not stuck at the
customs by visiting
all their offices.Looking at this,my
colleagues are also scared
from buying from you.I had bought another parcel
20110504019492(Tracking number:EE540032433CN)
for a friend of mine and received it within 6 days.However i havent
received mine yet.I am
very much tired of waiting & CAN WAIT NO LONGER.I hope you understand
and kindly reship my order at the
earliest.
Thank you.

Their response;-

Hello Sir

refund: US$98.50

Thanks for your letter.
We appreciate your support but are sorry for problem you met. We will solve it for you.

For your order 20110405163914, we sent it out on 2011-04-06. Tracking number is RR878009826CN. We tracked it and got the same status with yours. We are sorry that we also could not judge the exact status about this package for the moment.

However, you did not get it and we can make a full refund because it is not your fault. We have sent US$98.50 to your paypal account, please have a check later.

But if later, if you got this package, you please pay us goods fee of US$89.50, Our PayPal account: heavengifts@heaven-gifts.com

Expecting further support from you.

Best wishes
Heaven Gifts.

 

[BardicDruid]

I've never had a problem with Heavens Gifts in the year and half dealing with them. But as with any company that does that much business, sometimes there's a glitch and this time you were the lucky one. I also deal a lot with BestEcig, just once my order took the slow boat from China and took almost a month to get it. Overall I've had fast shipping from both China and the US, usually have my order in less than a week. Only thing is those are the only two dealers I've dealt with from China, I also deal with Quality China Goods for flashlights and batteries.

 

[Twoflower]

Did you use the regular air mail or the expedited option? I want to try there e-juice but don't want to pay $20 for faster shipping. If air mail comes in six day I'll place an order today.

 

[bmwjen]

I've also experienced nothing but good from heavens gifts. I've always gotten my order, although sometimes it does take 20 days, but that's to be expected.
That was really nice of them to refund you so quickly.............now only if some slum american vendors would only follow their lead & get a clue about how far customer service goes in keeping a customer.

 

[Iffy]

I've also experienced nothing but good from heavens gifts.

And the earthly vendor isn't bad either!

 

[BardicDruid]

Another thing, anytime you deal with a Chinese vendor always select the EMS shipping, for some reason it's a lot faster than airmail. EMS from what I understand is China's version of UPS or FedEx, but it works well consistently. As a matter of fact I just remembered that the order that took so long to arrive I had selected AirMail instead of EMS.

 

[B4DJ1N64N]

Heaven-Gifts is one of the best china-based vendor I've dealt with (the other one is HealthCabin). I always get my order with HG, quite fast too (5-7 days from China to Indonesia). I never had a problem with them.

 

[studio52]

I have ordered form Heavens Gifts and had no issue. Good service from them and fairly quick shipping about 2.5 weeks.

 

[swedishfish]

I'm not understanding this thread at all. You ordered something and didn't get it and they gave you a refund. Isn't that what's supposed to happen?

 

[wv2win]

Heaven Gifts has always been great to deal with. I have gotten orders from them in 4 days from China, which is unbelievable.

 

[wv2win]

I'm not understanding this thread at all. You ordered something and didn't get it and they gave you a refund. Isn't that what's supposed to happen?

It wasn't Heaven Gifts problem but a mail problem. They are out the product and the money but they made it good for the customer. I doubt few US suppliers would do the same due to a mail problem.

 

[M_rockz]

Did you use the regular air mail or the expedited option? I want to try there e-juice but don't want to pay $20 for faster shipping. If air mail comes in six day I'll place an order today.

Hi there.I had placed 2 orders with HG one via slow boat(china airmail) & the other via EMS.Slow boat hasnt arrived till date & the other one arrived in 6 days.But still if you can risk lost parcels/late deliveries, you can opt for slow boat for low cost items.

 

[M_rockz]

@ Swedishfish Dude but the 100% refund including shipping thing rarely happens.

 

[mafig]

i am glad all resolved amicably..HG,i trust getting my package over to me..even it took 2 weeks from placing my order to getting it..i am not far from China..still i prepared the time period needed to get my next supply from them..so far i had not a single problem with any China suppliers,touch wood..regards mafig ps i just recd my latest package this morning from another supplier from China..took 10 days only

 

[bobsyeruncle]

Could your package have been rotting in customs for a while?

 

[swedishfish]

@ Swedishfish Dude but the 100% refund including shipping thing rarely happens.

I'm not a dude, but OK. That's why I asked for clarification. I've never ordered pv supplies from China, but I have made other purchases from China and never had a problem. Sometimes shipping was slow (not their problem, just a logistical problem) but never had a bad experience.

I don't know how rare it is to refund shipping. I sell online and I do (refund shipping). It's the price of doing business. I don't think I've ever not gotten something I've ordered and had to pay shipping.

But I'm glad you had a good experience.

 

[stevensun]

What happend to their website. I kept getting page cannot be found error message for a couple days.

---Never mind, I guess it is a Firefox thing. Their pages were not designed for Firefox I guess. I use IE and there is no problem.

 

[1000bech]

What happened to their stock, there are many items out of stock and i need a good supplier because HealthCabin is not shipping to Chile

 

[Adam the Aussie]

Heaven Gifts in my experience have good prices and fast shipping. I get my KR808 batteries from them and a couple of other things. I've tried their juices and I'm not a big fan, but it's very cheap, about $7 for 30ml. They only offer 100% pg or 100% vg, so if you want a mix you need to order 2 bottles of the same flavour. Good supplier.