HeavenGifts Promo Code & Coupons

[Vera]

Hi, I have a question. I've recently ordered from your site, but the order was cancelled. It said
"The amount XXX will be refunded to you by the same payment method owning to incorrect information of your order."
What does it mean? I would like to find out because I was looking forward to get the items I ordered and only noticed today that it was cancelled, so I need to order again somewhere else and wait again... I also wouldn't want to order again if the same situation was going to happen in the future....

Sorry for the bad shopping experience.
Please send your order number to our customer service on our site and check the reason to avoid the same situation.