i'm gonna go out on a limb before one of the SS folks spots this and claim this thread as their own by saying that burnt carto you found has to be a fluke. i've bought 10 cartos from them in the past two months, and every one of them still work great except the two i intentionally killed. rest assured, it's not the norm.
I think you may be right on that one. I've had one dud but I've purchased quite a few myself so I didn't think much of it. It happens. I've had far worse results elsewhere. But I did do some damage on several cartos when I first started vaping. Not with SS cartos, but with some others. Took me the longest time to figure out when it was too dry LOL! So I'm not sure what it is in this case. Certainly if it happened shorty after she started vaping...its a dud. It is pretty tough to burn SS cartos...they are pretty durable and specifically designed not to burn (at least not easily). Thats why I think she should mention it to customer service, especially because they are more expensive than most cartos. And they do seem to stand behind their products.
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