Hoosier's E-Cig Supply sent a non-working kit, and refused refund, threatened lawsuit

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[FONT="]On December 13, 2012, I ordered the HEC001 V2 1100 mAh kit from Hoosier E-Cig. It arrived a few days later. Of the two batteries, one would turn off spontaneously, even on short draws, and the other was ok. This came with 2 SLB 2.0 EGO Clearomizers. I tried both, after soaking with different juices. Both tasted “burnt” and were not usable. I contacted the company to seek either a refund or replacement. [/FONT]
[FONT="]On 12/18/12 Brent McCullough from Hoosier replied that these turn off after a 10 second draw. (None of my draws were that long). He asked about the juice I used, and I told him. He stated that Clearomizers do not work well with VG liquids, and offered to allow return of the batteries, but not the Clearomizers, “because they were used”. There was no notice that certain juices might not work. [/FONT]
[FONT="]Their only use was to fill them to see if they worked, and they did not. [/FONT]
[FONT="]Hoosier will warranty Clearomizers only if DOA. If this is not DOA, I do not know what is. There was no specification on juices to be used. I requested a full refund. They refused it. I am still requesting a refund. After I posted his responses on Ripoff Report.com, Brent threatened me with a lawsuit. I no longer want replacement. I just want a full refund. [/FONT]
Hoosier buys all this stuff from China and just sends it out, usually with no warranty. They don’t care if it works. I spent over $40 for this kit, and have only one working battery, and a charger. Please do not tell me that other vendors will also do this. However you look at it, $40 for one battery and a charger is a Hoosier’s E-Cig bad deal.

 

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WILL HOOSIER E-CIG SUPPLY’S “BURNT” EGO CLEAROMIZERS
MEET YOUR PERSONAL TASTE?​

UPDATE: After posting my complaint here regarding Brent McCullough's arrogant rudeness and Hoosier E-Cig Supply’s refusal to take back his non-functioning KGO kit with two awful, burnt-tasting EGO Clearomizers, I received a CERTIFIED LETTER from the attorney for Hoosier E-Cig Supply. I had posted my emails to them and their answers, here. The letter, from C. Stephen, Attorney at Law stated that while he “respected my rights to voice my displeasure” with their failure to allow return of my non-functioning e-cig kit, that I was posting “inaccurately and with knowing disregard of the truth”, and that my actions constitutes defamation and tortuous interference with business relationships and are highly actionable. If I continued, he went on, he would pursue all legal recourse including injunctive relief and recovery of all fees and costs.
Mr. Stephen further stated that Hoosier E-Cig Supply is not able to remedy my problem (of having the first fire-up of their V2 KGO Clearomizers be burnt-tasting) because I dislike the taste because I believe it tastes “burnt”. This is not a product quality issue, (according to him) but rather a personal taste preference on my part and not something any company could fix!
After this he DID allow that I may return the product for refund, BUT Hoosier E-Cig Supply does, however, reserve the right to pursue and actionable damages as a result of my actions above (i.e. complaining of burn’t taste, which is one that some people MAY like, but probably not!)
Hoosier E-Cig Supply’s type of legal thuggery and Brent McCullough’s extreme rudeness reflects badly on the whole industry. If you have an unhappy customer, take care of the problem! Do not threaten to sue them! They can’t win a suit if you are telling the truth. Brent should google “The Striesand Effect”!

 

[brent_mc]

This is obviously getting way out of hand here as well as exaggerated. I first tried to troubleshoot the problem with Mr. Alan Greanleaf. He would have no part of it and accused me of trying to rip him off before even answering the questions or heeding the suggestions that I posed to him. He just kept demanding that I send him a replacement kit with no return and insisting that I was attempting to rip him off. We have many great reviews in the positive reviews of suppliers section regarding our customer service. The bottom line is that we attempted to come to a resolution with Mr. Greanleaf he refused it and stated that he would make it his mission to ruin us, so we had our lawyer send him a letter asking him to stop as well as offering a full refund upon return of the kit, which he has obviously refused to take advantage of. This seems to me, as it has from the very beginning of our corresponding, a person who refuses to admit being even slightly wrong and willing to go to extreme measures to prove it so. There is no lawsuit, nor was there ever going to be one.

 

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This is obviously getting way out of hand here as well as exaggerated. I first tried to troubleshoot the problem with Mr. Alan Greanleaf. He would have no part of it and accused me of trying to rip him off before even answering the questions or heeding the suggestions that I posed to him. He just kept demanding that I send him a replacement kit with no return and insisting that I was attempting to rip him off. We have many great reviews in the positive reviews of suppliers section regarding our customer service. The bottom line is that we attempted to come to a resolution with Mr. Greanleaf he refused it and stated that he would make it his mission to ruin us, so we had our lawyer send him a letter asking him to stop as well as offering a full refund upon return of the kit, which he has obviously refused to take advantage of. This seems to me, as it has from the very beginning of our corresponding, a person who refuses to admit being even slightly wrong and willing to go to extreme measures to prove it so. There is no lawsuit, nor was there ever going to be one.

Regarding the effort to trouble shoot, let me quote:
ME: "In Conclusion: I request a refund, and would be happy to return these to you. Awaiting your decision...."
BRENT: "If you want to send it back (i.e., battery, my words here) for a refund we can do that for you, but not the clearomizers as we will not issue a refund them since you have been used them."
"I have been used them" (?) in the sense that I tried them and they were unusable.
If you want to know what was said, as opposed to listening to his lame excuse, just go here and see. I offered to return the whole thing and it was denied. "but not the clearomizers as we will not issue a refund". Our chat is here: [Edit by OS- Link removed, posting private messages without consent of the other party is a violation of ECF rules]
When I suggested that I might make a negative review, Brent answered on December 20th, "Do what you feel you need to do." So I did exactly what he asked.

Regarding the lawsuit threat, never was going to be one? How about this from his attorney's letter: "Further, to the extent that you are posting non-copyrighted material on the Internet about Hoosier E-Cig, you are doing so inaccurately and with knowing disregard of the truth. Your actions constitute defamation and tortious interference with business relationships and are also highly actionable. I urge you to reconsider your course of action. Hoosier E-Cig regrets your dissatisfaction, but if you continue to pursue these illegal methods of knowing retaliation, I will pursue all available legal recourse on behalf of my client, including injunctive relief and recovery of all appropriate damages, fees and costs." (My emphasis)

Nope. No threat there! I am happy to post exact quotes from emails and their letter regarding Hoosier E-Cig Supply and Brent McCullough's poor attitude towards customers until he stops regurgitating these falsehoods and (hopefully) learns to receive customer complaints as an opportunity to improve his service. If he had, none of this would be posted. This is the service that any customer can expect until it someday changes. Meanwhile, I have received a new starter kit from a good supplier, and will return his for refund. I will let you all know whether Brent gives me credit or not.

"Make your customers happy, and profit!"

 

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2/11/2013. Refund processed for 12/10/12 complaint. Thank you.