Houston We Have A Problem!!

[radicalfrog]

I think the people that had points saved should have had a chance to use them before you shut it down and went with discount codes.

Ok then I will have to turn off the coupon codes (and get loads of emails saying that the codes don't work)(plus I have a marketing plan out in the public right now and if the codes don't work I will loose business)? I can turn it back on but one or the other has to go.

Y'all need to see it from my point of view.....Here.... People who have saved and placed an order using there $10 in points are also using the coupon code of 10% off that as well. That is a lot of money I can afford to loose. So that is why I am asking what I should do? I can't do both.

Thanks so much
Ms T

 

[DarkKarma]

If I was in your spot this is what I would do. I would set a date in 2-4 weeks or whatever works best. You turn off the coupon codes for 24 hours, and make the points active for those 24 hours. After those 24 hours are done, points are gone and you go back to coupon codes for good. Thats just my opinion.

 

[siouxsie]

If I was in your spot this is what I would do. I would set a date in 2-4 weeks or whatever works best. You turn off the coupon codes for 24 hours, and make the points active for those 24 hours. After those 24 hours are done, points are gone and you go back to coupon codes for good. Thats just my opinion.

That's a pretty good solution.

 

[WIvapor]

I understand you can't do both but past customers with points saved should have been given time to use them before switching over to coupon codes.

 

[susieque]

i know that some of you are really upset with the idea of losing your pts and that you should be given some sort of time level to be able to use your pts before she turns the pts system off and i agree with this, at least a 24 to 48 hr time frame. when i first started purchasing her wonderful juices, there was NO pt system and NO coupon code, nothing and i was still a very happy customer. out of curtesy for her customers she started the pt system - when we got to where we could redeem our pts, we actually recieved 2 - 6ml of juices FREE. some of us might feel that we earned them, but in all reality we are receiving this as a gift and this was very generous in her part.. i am totally fine with the option of using a discount code instead of the pts system. this is her business and she should be able to run it as she sees fit. we are not in her shoes and we don't know what she really goes thru when she is running this business by herself. personally i think i will like the 10% discount, because every order i place i will save money. so tee whatever works best for you - you do it..

 

[mwa102464]

I fully agree susieque as I have been a customer of Mr's T's for about a year now and she should be able to run her business however she wants for it is her business, however I don't think that is the question or problem customers like myself are having here, it is that we lost something that we had earned and it is just like cash to us to buy juice and staying loyal to the company we buy from. this was done for part of that reason I believe and to give those loyal customers something for staying loyal customers. I don't believe for one second it is of good business to take something away that a loyal customer has earned over the time the system was in place, it's just not right

 

[mwa102464]

Why not just keep the system in place that was put in place and not allow a double discount of any kind, this would clearly solve the stated problem.!!!

 

[radicalfrog]

I can't do that. It is one or the other. My cart has not safe code to pick between the two. So i have to go away with one or the other.

T

 

[siouxsie]

There's the rub, though, mwa. It wasn't thought out before it was done, just like when the max redemption points were lowered from $20 to $5 then back to $10 when we complained. All that needed to be done was to give everyone notice, BEFORE giving out her birthday code and sending out business cards with orders on which was printed the 123REFER 10% off code. Now they're all out there. It all could have been avoided and now she has to decide what to do, since it wasn't thought through first.

Personally, I would email everyone in the customer database, allowing points to be used one day in the future, as DarkKarma suggested, or if she doesn't want to do that, then she kind of has to stick with the discount code now that the cards are out there. The only problem with this is having to email every customer about the points thing because I'm sure not all of her customers are regular readers of the forum.

Prior notice could have avoided any problems or hard feelings. And yes, I realize it's her business and we are the customers, and I for one will be back either way. And all you have to do to make up for lost points is order enough to where the 10% off would equal your points balance anyhow. For example, I have 76 points, $7.60. So I order $71 worth of goods which is $76 with shipping, and the 10% discount is $7.60. Same difference. So that's why it's not a big deal to me. Now if you make small orders and have accumulated large amounts of points, then you have a bigger issue.

 

[radicalfrog]

OK OK this is what I am going to do. I will be turning back on the Point System.....I will email everyone, announce here on ECF, Facebook and Twitter. It will remain on for 48 hours. That is 2 days. I will do it this weekend. You have then to use those points. And PLEASE don't email me about a discount code or why they are not working! Warning I will NOT respond to those emails! After those 2 days are up. I am going to coupons ONLY!

Thanks so much
Ms T

PS I am off to make y'alls orders now. So I won't be responding anytime soon. I will be back to this thread before I go to bed (bout 7am).

 

[chimney55]

I'm so excited!!!! I just made my first order with Mrs. T!! I've heard so many wonderful things about her french toast and waffles that I had trouble waiting for a paycheck to order them!!!

 

[susieque]

welcome chimney - i'm sure you'll find your sweet spot with her wonderful flavours.... well ms t i think you made a wonderful and wise decision in giving your customer who accumulated pts a chance to use them. i'm sure this will make everyone happy.. tc

 

[Lioness]

OK OK this is what I am going to do. I will be turning back on the Point System.....I will email everyone, announce here on ECF, Facebook and Twitter. It will remain on for 48 hours. That is 2 days. I will do it this weekend. You have then to use those points. And PLEASE don't email me about a discount code or why they are not working! Warning I will NOT respond to those emails! After those 2 days are up. I am going to coupons ONLY!

Thanks so much
Ms T

PS I am off to make y'alls orders now. So I won't be responding anytime soon. I will be back to this thread before I go to bed (bout 7am).

I don't think I've ever used a coupon code and I had nearly $12 in pts that I hadn't used yet so I've cheerfully paid full retail for every bottle of juice I've purchased from Ms. T's. And you know what? It was all worth every penny.

The thing is, Ms. T makes better-than-great juice and gives great customer service and that should be enough to make us all loyal customers. So I'd like to say that I very much appreciate the opportunity to use the pts I'd collected (I didn't EARN them, she GAVE them to me) and to use a coupon code in the future.

THANK YOU, MS. T!!!

 

[mwa102464]

YYYYYYYEEEEEEAAAAAAAAAAAAAAAAAAAAAAAAAAA

Thank You Tammy I'm going to order me some juice now, watch out snickerdoodle here I come

 

[mwa102464]

There's the rubity rub rub rub siouxsie, I've been buying juice from Tammy for over a year now and I'm a loyal customer and it will stay that way forever as I love her juice because there's just more lovin in it then any other I have found. However I believe Tammy has gone and done the proper thing as she always seems to do in the end one way or another and has taken care of the people who had points (money earned ) to use, and that was the correct thing to do in my opinion.!!!

Thanks Tammy

your always gonna be the queen of juice keep up the great Job.

Matthew

 

[Nitroturtle]

I believe the points vs. coupon issue was handled very poorly.

The points system basically acts similar to a rebate. Customers place an order and their 10% discount is delayed until a later date. The points system benefits repeat customers by applying the discount to a later purchase. I know as I placed my orders, I was expecting to get that 10% back through future orders since Ms. T's juice is some of the most expensive stuff around.

A coupon code on the other hand, gives the customer their discount right when they place a given order. It makes no difference in this case if it's a repeat customer and the coupon method should actually work better to attract new customers since the discount is available immediately. I'm sure most people prefer a coupon system, but either way can work in the long run. However, when you wipe everyone's points without warning, you are taking back that promised discount from your repeat customers.

The simple solution would be to disable point accumulation, but allow points to be spent until they are all used. People using points and coupons on the same order are not double dipping, as the points are just a delayed discount from previous purchases. If they were getting points from an order that was getting a coupon code discount, then they would be double dipping. Disabling point accumulation would simply allow people to use up their existing points, while allowing new customers (and repeat customers) to take advantage of the new coupon discounts.

Either way, I placed my order last night, and didn't use a coupon or my points (since they are apparently not available until this weekend). I guess it's a good thing you have good juice.

 

[siouxsie]

Nitro, your solution would be preferable, if the software allows it. And I agree points were earned as part of a loyalty program, and the solution she has given is okay with me, but if I had many points and a $10 limit to use on one order I wouldn't be quite as satisfied with it.

 

[mwa102464]

I believe the points vs. coupon issue was handled very poorly.

The points system basically acts similar to a rebate. Customers place an order and their 10% discount is delayed until a later date. The points system benefits repeat customers by applying the discount to a later purchase. I know as I placed my orders, I was expecting to get that 10% back through future orders since Ms. T's juice is some of the most expensive stuff around.

A coupon code on the other hand, gives the customer their discount right when they place a given order. It makes no difference in this case if it's a repeat customer and the coupon method should actually work better to attract new customers since the discount is available immediately. I'm sure most people prefer a coupon system, but either way can work in the long run. However, when you wipe everyone's points without warning, you are taking back that promised discount from your repeat customers.

The simple solution would be to disable point accumulation, but allow points to be spent until they are all used. People using points and coupons on the same order are not double dipping, as the points are just a delayed discount from previous purchases. If they were getting points from an order that was getting a coupon code discount, then they would be double dipping. Disabling point accumulation would simply allow people to use up their existing points, while allowing new customers (and repeat customers) to take advantage of the new coupon discounts.

Either way, I placed my order last night, and didn't use a coupon or my points (since they are apparently not available until this weekend). I guess it's a good thing you have good juice.

I couldn't agree more with this statement !

 

[radicalfrog]

Don't want ya'll to think I forgetting about this. I have my website guy working on a solution as we speak! I will hopefully work out something here where everyone will be happy!

Smooches
Ms T

 

[WIvapor]

Don't want ya'll to think I forgetting about this. I have my website guy working on a solution as we speak! I will hopefully work out something here where everyone will be happy!

Smooches
Ms T

I'm assuming that as originally posted by you that this is not going to happen this weekend?