I know what you mean i'm new to e-cigs as well as my brother-n-law and his freind.
The
three of us ordered janty v2's and we had a problem with all
three orders we e-mailed several times and never got a single reply.
My brother-n-law and his friend ordered from one seller and i ordered from another i think there's only 2 in the u.s.
Anyway my brother-n-laws came with a dead atty he was going to order acouple of extras but they were out, his friends came with no carts and mine came with no carts.So we gave up on getting any help from these sellers that we brought our kits from and ordered the parts we needed from other sellers.
My brother-n-law gave acouple of carts to his friend to use but i live 70 miles away so i'm not driving 140 miles round trip for a cart so i have been dripping until my carts arrive from tw but the atty barely sticks out of the janty so it makes it a little tough.
Any way i was planning on buying a janty for my wife but with their horrible customer service after the sell i ordered her two joye510 kits from somewhere else instead.