I love me some good customer service

[Nunnster]

Well, I must have good karma or something, because twice in the last month (oct) I have gotten some freebee's! I got a free pack of cartos from CCV, because of a delay in my order, and an upgraded bottle (I ordered 15ml, got 30ml) from want2vape. They did not have to do that at all, becuase both issues with my orders I cant really say was their fault. I can only say the best of things for both companies. I didnt want to do a review, But I did want to let everyone know that in terms of good products and great customer service you cant go wrong with these two.

 

[HeadLikeOrange]

I've been absolutely floored by the level of customer service throughout the industry. I've ordered from a dozen different vendors and everything arrives within 2-3 days, usually with an extra goodie or two, and a handwritten "thank you".

 

[brianishiwa]

I just got off the phone with Randy from CCV. He answered on a SATURDAY, & spent his valuable time explaining some things to me that I had questions about. He's a funny guy, & he deserves all the accolades that he gets here at ECF.

I share Jerkwater's sentiments, the customer service in general throughout all our suppliers is pretty amazing.

 

[JD1]

I've had great service and fast shipping on all of my orders, except a juice order that was part of a sale, and slow shipping was expected. Kudos to all our good vendors.

 

[Strigoi]

My roommate and I had some excellent CS from Gourmet Vapor. We bought a 500ml bottle of "Atomic Cinnacide" from them (got it during a 50% off sale) and it tasted nothing like it. We're pretty sure it was a user created flavor. My roommate contacted them and they sent us a 500ml bottle of Mint Chocolate Chip (which we both really like) for free. We were both very impressed by them doing that.

They did mention that we should give away the original 500ml bottle we got since we didn't like it. That ended up going to the PiF group.

 

[StotheK]

I have to admit, a few times, with a few different vendors (including CCV) there's been little extras in my order for whatever reason. These things are usually tiny, like a drip tip or something, but make a huge impact in terms of repeat business, and positive word of mouth advertising.

I've also dealt with places that weren't quite as... forward thinking. This is an incredibly competitive business, these places might do well to take a lesson from some of the folks who are doing it right.