Good Customer Service?

[Steamer861]

Hi
Just want to know what every one considers good customer service? If you ordered from a website and 8 days passed with 2 unanswered inquirers and still your order was not shipped would you consider this acceptable?

 

[Caridwen]

Do they have a reputation for being on the 'slow side'? Are they a registed supplier here? If so, they should have some contact information.

A lot would depend on the supplier - maybe they had a big sale? But yes, I'd probably be a bit concerned.

 

[Steamer861]

I am a big fan of there product they are registered here I read a few posts in there section with similar complaints They have a contact tab on there site and i tried it twice with no answer there not having a sale as far as I know I,m impatient so i thought i would ask for others opinions first

 

[pufZeppelin]

Hi
Just want to know what every one considers good customer service?
If you ordered from a website and 8 days passed with 2 unanswered inquirers and still your order was not shipped
would you consider this acceptable?

nope, if it's JUST like you say - I'm out, delete their bookmark from my hardrive
and my mind...

with SO MANY GOOD VENDORS out there, I don't fool with (chock it up as a life exp)

if they come back with a good explanation, gifts, freebies
(trying to retain me as a customer) then make the decision

but by then I probably found a new FAV Vendor...

good luck


JMO

 

[Amish Ed]

If they are a manufacturer of e-liquid that might be normal for them. I know I stopped ordering from one company because I never knew how long it would take to get the order. 2 weeks seemed to be normal for them, but it wasn't consistent.

If it's hardware you're waiting on, I'd think there is some kind of problem.

 

[Cliven]

I would not consider this acceptable.

I would have to say that I may have lucked out but most all the vendors that I have shopped with online will answer an email within hours! THAT gets them more business from me and is great service in my book.

(I placed an order this morning and 1 hour later, I got an email stating that it had shipped.)