I made some mistakes last week

[Can_supplier]

There was a thread here last week about a vendor not replacing a charger. The upset customer had a point that they felt they were not treated correctly. I think they didn't have to delete the post, as honest evolutions should be what this forum is all about. That vendor needs to be held accountable and its not fair to other vendors that it could be assumed the thread was about them...

The vendor the thread was about was me...

I have an apology I need to make to many customers from last week. With changing over the site that was my 3rd mess-up in that many days. I was overworked and I should've shut the shop down for a few days to catch up. I am sorry, I've learnt from that experience and its my intent to not let it happen again.

For the charger in question, I received and email, I read it quickly and shot back, if its not working send it back. My thinking was to deal with it next week as I moved on with the mountain of work. I spent so little time on my response I didn't even remember the email and realize it was me the thread was talking about, until I received a charger in the mail and an email today.. Certainly not good customer service.

What my response should've been was what our warrantee policy is. The defective goods can be shipped back for a replacement within 20 days, or what I failed to inform this customer was that for exchanges in a hurry the defective goods can be purchased on the site and when the return is received a refund will be issued by the original means of payment.

There is a time to 'fess up and take action so the same mistakes will not be repeated.

Rob
Evapers.com

 

[bornagainst]

We're only human bro.

Good work for saying what needed to be said.

Also, the forums have been a real testy place over the past couple of weeks...with so many people in bad moods. Perhaps its winter-burn out, but we all gotta learn to be a bit more flexible I guess.

 

[beast775]

well hopefully everyone is satisfied,i actually did not order because i heard about the paypal fiasco,that was brutal,second hand info.thought id wait the storm out.looks like its getting calmer

 

[CaptSpaulding1000]

Hello All I placed an order on the new site on Monday this week and I received my order on Wednesday (today). Thanks Rob.

 

[smokum]

Thanks for owning up Rob once you realized it was you. Can't ask for better than that !!

The thread was deleted at the OP's request in his final post (and I agreed with it before those winter blah keyboard cowboys jumped on it as everyone has been seeing in threads outside of our lil home here) **I don't want that kind of drama in this forum, and I would hope you all would agree**

VapeOn,
Greg

 

[gixer]

Hi Rob,
Thank you for clearing this up and being the bigger man. I admit that I was completely flustered when I posted that in here as I was the one who told my brother where to purchase his kit, and it does not work without the charger after all. I wasn't actually thinking of what it would do. When I realized this, I quickly had the moderator delete the post. In the 3 weeks I have been vaping, I order online regularly, and a factory defect is just something that at times cannot be avoided. I actually had a spare charger that I lent to him, so he is using his 510 now and everything is good. This will all be cleared up in due time.
Regards,

 

[Nuck]

I just put in an order a few days ago. If you add in a ton of freebies I will forgive you. Really.