Vapor4Life Return/Replacement Info Needed

[bbridge4]

I received several defective items in my last Vapor4Life order and need to return these items for replacement.

Can anyone tell me what I need to do? I've contacted customer support twice via email (in June and July) and have yet to receive a response. Their website states to contact them asap when defective items are received, but I'm obviously not having much luck.

Any help would be appreciated.

 

[stubear62]

Hi bbridge,
Thats the only thing you can do is go through their web site.
But when you do, you need to give them all specifics.
Order #, part(s) defective and specially a phone # for them to call you. Sometimes they do..
I will leave a note in V4L forum with the link to this.
Best of luck..

 

[SnowDragon]

Try their vendor page, scroll down on your screen to the forum jump and click on V4L. Their staffers check that page daily if not hourly and they should take care of you.

Good luck, sorry to hear you had problems

 

[stubear62]

If you want to post in their forum, you will need to get up to 5 posts before doing that.
I left a PM with dohsma and hopefully they will email you.

 

[salemgold]

Don't fret. V4L is awesome at replacing defective items. I have had a few issues and just could not have asked for better customer service. If you place another order with them put a note on the order of what they owe you and they will send it.

 

[bbridge4]

Thanks for all the info guys.

Since there are several items (charger, battery, cartos) I would feel better returning the items for replacement, rather than requesting replacements with my next order. I would just send them back, but some vendors will not accept shipments without an RMA.

Everyone speaks highly of the V4L customer service and I'm sure that once I learn how to "return/replace", I too will sing their praises. I only wish they provided instructions on their site.

 

[QSSV]

Are you sure that your e-mail program isn't filtering out their reply? They usually respond within 24 hours. There customer service is awesome.

 

[stubear62]

Thanks for all the info guys.

Since there are several items (charger, battery, cartos) I would feel better returning the items for replacement, rather than requesting replacements with my next order. I would just send them back, but some vendors will not accept shipments without an RMA.

Everyone speaks highly of the V4L customer service and I'm sure that once I learn how to "return/replace", I too will sing their praises. I only wish they provided instructions on their site.

A lot of times V4L doesn't want the bad parts back and thats why they say when you make your next order to remind them about the bad pts in the comments box.
Just let them know your not 100% sure and your new to all this. Let them also know your not sure when your going to order.
They may tell you to return the bad pts then.