I had a problem with an order and have tried to contact Chris to get it resolved. I have been ignored. I had been very pleased with Chris and My Freedom Smokes up until now, and I hope there is an explanation as to Chris hasn't gotten back to me. The number (to call him) on his MFS business cards no longer work and he's not answering my e-mails. Can someone please help me?
I need help with My Freedom Smokes
- Thread starter mebesuzieq
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Have you tried posting this question in the suppliers forum? I haven't looked myself but if he is a registered supplier with ECF then I'm sure more action will take place in the proper area. I'm sorry to hear about your troubles. I personally have not purchased anything from the company and can't offer much advise on action since I'm new to ECF and all the suppliers around the world.
Thanks for the feedback, Soundwave. I'm not 'allowed' to post in the suppliers forum yet. I have to have a certain number of posts before I can do that. He is registered here, but I have to 'work the ranks' to get to him.
Yeah, he has supplier page. This doesn't sound like him at all. I hope every thing's alright. He's the best guy I've ever dealt with for customer service.
How long have you been waiting for a reply? He could just be taking a couple days off.
Don't worry about it, he'll make good on whatever the problem is.
I had a problem with the PO once and he replied almost immediately and reshipped my order that same day.
Don't worry about it, he'll make good on whatever the problem is.
I had a problem with the PO once and he replied almost immediately and reshipped my order that same day.
@mistinthewoods...
No, you're right. It doesn't sound like him at all. I think I have found a number where I can reach him. Maybe this will be resolved satisfactorily. I hope so because he has always been so pleasant in the past and I normally love his liquid.
No, you're right. It doesn't sound like him at all. I think I have found a number where I can reach him. Maybe this will be resolved satisfactorily. I hope so because he has always been so pleasant in the past and I normally love his liquid.
@Dudeman,
I just spoke with someone there and I'm waiting to hear back as to what they can do. Thank you for your response.
I just spoke with someone there and I'm waiting to hear back as to what they can do. Thank you for your response.
Sounds good. I'm sure you'll be satisfied. I had to get hold of him once and the guy went well beyond what I expected to set things right.
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