I think my subtank mini starter kit is fake

[PhilBrown123]

so I bought a subtank plus today. great day but sad day. I am pretty sure my starter kit WHITE edition is fake. first thing that imediately caught my eye. the subtank plus had a authentication page inside, the starter kit did not, Then I realized the mini box doesnt have the authentication sticker ANYWHERE at all, just a plain upc code on the back under the black sleeve. also the paint on the mod seems to be wearing off along with the white drip tip. some videos say the drip tip being metal is a giveaway, my white tip is metal but it came with a black tip that is delrin so 2 drip tips. also both tips feel different from the subtank plus kit, the plus is far more rough then either of the mini tips. and last but not least the cotton in the rba section looks different then the one from the plus. like its whiter its thicker it's just different, the one from the plus is more off whiteish and almost seedy like. and alll sudden before I knew any of this or even thought about it the tank starting to really act runny, the rba seems just a tad smaller to and not as air tight with the o ring seals. who to I contact about this, I bought this kit at a store retail yes it was 69.99 but if its fake it at least should have been way cheaper. I cant find info like an email address anywhere, I submitted to kangers "contact us" generic form, please help. very frustrating.

 

[daviedog]

Take it back to the store..

 

[EdT586]

KangerTech's products can be authenticated with several methods !

tesa connect'n'check

 

[DavidAmonettNashville]

KangerTech's products can be authenticated with several methods !

tesa connect'n'check

Super cool info. Thx

 

[PhilBrown123]

yes but you have to have the sticker with that barcode on it which also has an ID number. my mini starter kit does NOT have one at all anywhere, didnt come with a insert either like my subtank plus did. only a faint barcode that wont scan with any scan siftware I can get on the play store. pretty much im bummed out at this point, just going to have to get a new dual battery TC mod and be done with that vape shop. I cant believe I have a store bought fake, thats b/s

 

[crxess]

Subtank mini or Subox mini?

All you never wanted to know


I'd write off that Dealer - They know what they buy and from where.

Now - that is not to say the Clones are bad. I own several Clone Mini tanks and they work just fine. The parts all interchange between Real and clone.

 

[7sixtwo]

I always thought that the whole authenticity code thing was silly for such cheaply made Chinese products, and really just a gimmick by Kanger to make their stuff seem more desirable, but I guess someone's actually making money producing Kanger knock-offs. Huh.

Hope you can get the situation resolved to your satisfaction, PhilBrown123. I'd already decided against buying any more Kanger products after being disappointed with their authentic stuff, and the possibility of getting burned with a fake just makes my decision seem all the more sound.

 

[PhilBrown123]

I'm just awaiting to hear from kanger at this point found their email and sent them one inquiring. most everything seems legit except for a few little things and the sticker issue. It has been working perfect untill the past few days. that was the video I wwatch that led me to believe mine is fake, except I'm not sure if the white edition is different. Also yest its the subox mini starter kit. I'm having issues with my isolators in the rba. so with that deck on I get zero resistance. if I pull it apart clean the isolators off and put it back together it will work for a short time. then get no connection again.

 

[Bonskibon]

I would just take it back. For that kind of money it's not worth even having to try and see if it's authentic. I shouldn't be that hard.

 

[7sixtwo]

I would just take it back. For that kind of money it's not worth even having to try and see if it's authentic. I shouldn't be that hard.

I agree that if you can return it for a refund; do it. Then, take the money and buy something better, like an Eleaf Pico. Hell, you could get a Pico kit and an extra ~$30 tank for ~$70, if you buy online.

 

[PhilBrown123]

I have been pretty happy with it even though it is definately a clone. up until recently anyways. I talked to the guy at the shop today and he backpedaled over and over, but he does have a sign that all sales are final, so what can I do? nothing I guess. but the mod works pretty well. and my subtank plus is a world of difference. it hits smoother it doesnt whistle like crazy the mini does and none of the o-rings are leaking like my mini almost always did if I didnt store it upside down. Im working on a mod holder at work gonna hole 3 different style mods (maybe 4) a few diff tanks and a few drippers. and gonna ave holes for e-juice as well. I'm addicted. got my first dripper today working on coils right now

 

[edyle]

I'm just awaiting to hear from kanger at this point found their email and sent them one inquiring. most everything seems legit except for a few little things and the sticker issue. It has been working perfect untill the past few days. that was the video I wwatch that led me to believe mine is fake, except I'm not sure if the white edition is different. Also yest its the subox mini starter kit. I'm having issues with my isolators in the rba. so with that deck on I get zero resistance. if I pull it apart clean the isolators off and put it back together it will work for a short time. then get no connection again.

'zero resistance' is the opposite of 'no connection'.

I suspect you are merely experienceing a typical centerpin contact problem.

 

[PhilBrown123]

ok I worded that wrong. it shows 9.99ohms aka no connection. and it's not due to the center pin I tried to do the center pin fix on youtube pulled it out cleaned it etc. still same thing. only thing that fixes it is if I pull the rba deck completely apart clean the isolators off and put it back together. a few hours go by and it happens again. But I have heard back from kangertech. it's a clone. i sent them pics of the box and stuff. they verified yes its a copy, a good copy, but a copy none the less

 

[Rockwell222]

If I was you I would go back and demand a refund. I live next to a few shops and a very similar thing happened with a kangar product and I put them on the spot and they instantly gave me the best tank available being the nautilus mini. If they try to give you the run around go in when it's busy and speak a little load about how you payed for a authentic mod and you got a fake. I would show them the message from kangar and see what happens. If they don't fix the problem then maybe a few customers in the shop will see what they are doing and won't shop there. These shops are killing vaping for a lot of people, and all because they need to make a little extra.

 

[PhilBrown123]

yeah I went in this afternoon and asked about it. the owner came out and asked what the problem is. I told him they sold me a clone as a real setup. and he starts back peddling. then he said that because they clearly have a sign that says all sales final I'm out of luck. I pointed out that the all sales final sign is next to another sign that looks like a no smoking sign but says clones in it. he then stated that if I can prove without a doubt it's fake then he will try to work something out. I have to bring my kit back with statement from kanger telling how they know for sure its not genuine. I mean the sticker not being present is the nail in the coffin because every one of their builds has one. and a few other things as well, the booklet is different colors then it should be, the drip tip is another dead give away, and the rba deck is slightly taller on the clone causing the chimney to stick down past the part thats stainless and onto the painted part by almost 1/8 in which is why I get hot vapes when going over 18w and the air holes on the bottom of the rba are smaller causing a whistle which is very audible whereas the real one has a much quieter whistle because it has slightly bigger holes. it's the little things really. I never would have known either. had I not bought the subtank plus.

 

[Scy123]

I pointed out that the all sales final sign is next to another sign that looks like a no smoking sign but says clones in it.

You saying he has a no clones sign? What a joker.

 

[Rockwell222]

yeah I went in this afternoon and asked about it. the owner came out and asked what the problem is. I told him they sold me a clone as a real setup. and he starts back peddling. then he said that because they clearly have a sign that says all sales final I'm out of luck. I pointed out that the all sales final sign is next to another sign that looks like a no smoking sign but says clones in it. he then stated that if I can prove without a doubt it's fake then he will try to work something out. I have to bring my kit back with statement from kanger telling how they know for sure its not genuine. I mean the sticker not being present is the nail in the coffin because every one of their builds has one. and a few other things as well, the booklet is different colors then it should be, the drip tip is another dead give away, and the rba deck is slightly taller on the clone causing the chimney to stick down past the part thats stainless and onto the painted part by almost 1/8 in which is why I get hot vapes when going over 18w and the air holes on the bottom of the rba are smaller causing a whistle which is very audible whereas the real one has a much quieter whistle because it has slightly bigger holes. it's the little things really. I never would have known either. had I not bought the subtank plus.

Yeah and obviously never go to that place unless you are in need of emergency vape gear. And I think every vape shop has a all sales final because it's not a Walmart and they are small and handling things they can't return easily. The thing is all vape shops should replace something if it is broken or DOA. If the shop doesn't make it right I would call them out because that is awful. They probably paid between 10 or 15$ for that kit from China and sold it to you for 70$. I wish you good luck and let us know what happens. I wish I could be there because I'm good at doing things like that lol. I would write down all of the things and mention all to them plus the letter from kangar. Also I would ask what they will do about the other kits they are selling as authentics.

 

[PhilBrown123]

well Along with the isolater being brittle the actal oring on the underside of the rba is cheaper then the real ones, in comparrison you cant notice without a magnifying glass, but then you can see its flatter and is slightly different color. that oring squishes under slight preassure so it will leak and eventually squish enough so it wont fire. but thats ok. I talked to the shop owner, where he admitted it was a clone. and he is in works with kanger to get actual real products. I told him I would rather pay a little extra for the real thing then normal price for a clone.

 

[7sixtwo]

well Along with the isolater being brittle the actal oring on the underside of the rba is cheaper then the real ones, in comparrison you cant notice without a magnifying glass, but then you can see its flatter and is slightly different color. that oring squishes under slight preassure so it will leak and eventually squish enough so it wont fire. but thats ok. I talked to the shop owner, where he admitted it was a clone. and he is in works with kanger to get actual real products. I told him I would rather pay a little extra for the real thing then normal price for a clone.

You'd pay >$70 for a genuine Topbox Mini kit? I wouldn't pay over $60, and I'd have to really like the shop to even consider that, (since they're $50 online). The owner admitted it's a clone that he has been advertising as genuine and charging $70 for, and he refused a return when you called him on it.

That shop wouldn't get any more of my money. Not one penny.

 

[herb]

The nerve of some shops is unbelievable , not only do they charge much more than what an authentic would cost online but they give you sh_ _ when trying to return the fake lol.