i WAS patient, now i'm just pi$$ed

[hipstergk27]

i ordered my starter kit back on 6/2. i realized after a couple weeks that there were issues with supply, and decided to wait it out. about 3 weeks ago i decided to contact customer care because i had read here about people who ordered their kit after i did, and received theirs already. i was upset, but was told be CS that my order was probably going to ship that week. i waited the week, didn't receive an email about it being shipped, so i contacted CS again...i was told again that it was going to ship the next day. the next day came (6/30) and i noticed that my account was updated to SHIPPED. faith was restored right?! WRONG. as of yesterday i still hadn't received my kit. i contacted them again and was told that it indeed HAD shipped, and there probably was just a delay due to the 4th of July holiday. ok, i bought this. then today i get this email...

Dear blu Customer,

Due to an unforeseen delay in receiving our inventory, shipment of your blu order has been delayed. The status of your order has been updated to "Delayed Pending Inventory".

As such, we have initiated a credit to your credit card account for the order amount. Depending upon your bank, it may take up to 3 days for the credit to be reflected on your credit card statement.

Once inventory has been received and your order has been shipped, you will receive an email reflecting a new status of "Shipped" and your credit card will be rebilled for the order amount. Unfortunately, we do not have an estimated shipping date for your order nor will our Customer Service Department be able to provide you with any additional shipping details.

If you prefer to cancel your order, please email us at billing*blucigs*com. Please be sure to include your Order # and the word "Cancel" in your email.

We apologize for the inconvenience and greatly appreciate your patience.

Jason Healy
President
blu cigs

i had given them the benefit of the doubt, but now i'm completely pi$$ed off. how can my item go from being shipped over a week ago, to all of a sudden not being shipped due to inventory issues? i've bitten my tongue here reading other post! i understand every new company goes through growing pains. but come on. if you're a new company that wants to continue to grow, this is NO way to treat your customers! realize when you're in over your head, admit it, stop what you're doing, and figure out a way to rectify the situation, and notify your customers as to what's going on. you'll find you'll have a lot more understanding customers, and a lot less of them pi$$ed off at you!

ugh...

 

[chance]

Same thing happened to my buddy, he placed his order on 6-9 and supposedly his order shipped last Wednesday. I'm so glad I canceled mine a few weeks ago and went with the 510. If I were you would go a differnet route. Be glad that you are running into this now, I know a gal who already got her kit but is unable to get replacement cartridges.

 

[hipstergk27]

i have gone ahead and canceled my order. i tried calling this afternoon to express my disgust with the company, but after being on hold for about 15 minutes, i finally decided that i am through with this company. there is nothing that they could say or do at this point to give them my time or business again.

 

[ericwestbrook]

I placed my order on 6/10. 2 starter kits, 100 cartridges, $200. I'm done with them as of today. CANCELED

 

[Vinchenzo]

I waited a week, found all of the reviews on these message boards and soon decided to cancel. F waiting a month for supplies with blucigs, or what I like to call noobcigs. I went ahead and order a 510, already on its way to me after a few hours of ordering. Check out the 510 it looks somewhat like blu just a lil bigger, also has one of the best vap production i have seen.

 

[hipstergk27]

yeah, after all the reading i've been doing on here waiting for my order...i decided to give the 510 a try. so hopefully by next week i'll be vaping away!

 

[NightVVulf]

yeah, after all the reading i've been doing on here waiting for my order...i decided to give the 510 a try. so hopefully by next week i'll be vaping away!

(( chuckles ))

I went through the same thing, though I waited about 4 weeks before giving up and canceling my order. It was about that time I found this Forum.

A lot of people recommend the 510 and I just went that route through CigTech. My Order was put in yesterday, so I should see the package tomorrow if all goes well.

I'll let you all know how it works!

>> Shameless Plug <<
CigTech is awesome by the way. The guy running it ( Chris I believe ) is knowledgeable, fast in response, and has decent pricing.

 

[Applejackson]

Heh. I found this forum immediately after I ordered the Blu starter kit. Took me about a half and hour to cancel my order, then another hour to decide on the 510. So glad I found this place!

 

[zazz]

my opinion is that they shouldnt have ever sold any items if they didnt have the stock. thats just bad business practice. every other supplier updates their site when they are out of stock, preventing back log/back order. their support was telling everyone the orders were backlogged not backordered, which is unconvincing because they'd have to have a ridiculous amount of orders and stock to get that backed up. sorry to anyone who is still waiting/dealing with this company. i hope they do better in the future.

 

[Hangtime]

Like I always say "I'm glad blu turned me onto e-cigs" other then that I love my 510 , thanks for gettin me to buy a 510 blu.

 

[happily]

You have all made a very wise and excellent decision. Enjoy the 510's. They're the real ****.........unless your looking for a toy cigarette

 

[Ankle Spanker]

wow blu has horrible customer service from what im reading that sucks -_-

 

[vapn]

I was in the same boat as all of you guys. I ordered BLU on July 6th and then started looking around and found the 510 from Awesome vapor.com. I had that puppy in two days. I thought I would still wait for the blu but as the weeks passed I became more disgusted with the wait. I finally canceled my order last night. The 510 is awesome and I have two of them now because of the short battery life. I also got a good deal on a Vapor King/KR808 from Vapor4life.com and that is a work horse. The batteries last 8 hours and the carts do to. That will be my work unit and the 510 will be my at home unit. I am 16 days tobacco free and starting to smell and taste my food again. Thank you VAPING!

 

[gep]

YouTube - Am I Blue (1944) Hoagy Carmichael

 

[speedpicker88]

man same situation as everybody here. Customer service told me that their product shipments were delayed and they changed my status to shipped because they ASSUMED my blu would be shipped that day. Never was and my status was shipped for over a week. Then they finally changed it to delayed pending inventory. ...... me off big time

 

[DrGabber]

I really don't get why people order from Blu. Just get a 510 from almost anywhere else and you'll get a better product for less $$ and get it quicker.

Why do soooo many people try getting stuff from Blu?

 

[speedpicker88]

I really don't get why people order from Blu. Just get a 510 from almost anywhere else and you'll get a better product for less $$ and get it quicker.

Why do soooo many people try getting stuff from Blu?

probably because they actually advertise by pop up ads and search bar ads on certain webpages, especially torrent sites. Thats how I found blu, and blu actually helped me see just how big the E cig market was.
So I think for many people, its their first exposure to e cigs and they see blu's marketing campaign and see it as the most amazing thing in the world.

 

[beatlebandaide]

probably because they actually advertise by pop up ads and search bar ads on certain webpages, especially torrent sites. Thats how I found blu, and blu actually helped me see just how big the E cig market was.
So I think for many people, its their first exposure to e cigs and they see blu's marketing campaign and see it as the most amazing thing in the world.

I am upset that I first ordered blu but at least now I know about ecigs in general and have ordered a 510 now from dietsmokes.

 

[Erebus]

probably because they actually advertise by pop up ads and search bar ads on certain webpages, especially torrent sites. Thats how I found blu, and blu actually helped me see just how big the E cig market was.
So I think for many people, its their first exposure to e cigs and they see blu's marketing campaign and see it as the most amazing thing in the world.

QFT. Even if Blu is the crappiest e-cig company out there, it brought the whole thing to my attention. I didn't cancel my order with them because I figured that I've waited this long, I might as well see how it is. If it blows, I'll find another unit. Even if it doesn't, I'll probably find another unit anyhow, just to get a feel for what's out there.

Oh, and of course their marketing is phenomenal, just look at who they're getting help from

 

[QuickClip]

I waited over a month to get my blu. When i did actually get the product it was broken. BLU SUCKS MONKEY BALLS>>>> I will make it my life's work to bash this company any way i can.. I called to tell them that my batteries would pulse at full charge when i would take a drag and that one of the atoms didn't even work. On top of the batteries only lasting about a half an hour at full charge and their cartridges that are supposed to be 75 cigs..HAH>> 15 to 20 puffs at the most. They told me i had to send them back both batteries before they would send me a new one and that i would go back to the bottom of their shipping list before i would receive the new batteries. They have the worst customer service of any company i know of. "Um sry sir but our shipping dept. doesn't tell us anything so we have no idea when we can ship your product." Not only that but every time i would call someone would tell me that i think it will ship this week. ha. ha. ha. I call it false advertising when you purchase the Blu it says on the site to please allow for ten business days to ship.......Take it from someone who has been burned by this company. Go out and buy a 510, 4081 super mini, or my personal favorite any of the m-series.