If you ever worked CC some things you WISH you could have said!@@

[Taniger1]

Actual dialogue of a former WordPerfect Customer Support employee.
(Now I know why they record these conversations!):

Operator: 'Ridge Hall, computer assistance; may I help you?'
Caller: 'Yes, well, I'm having trouble with WordPerfect .'
Operator: 'What sort of trouble?'
Caller: 'Well, I was just typing along, and all of a sudden the words went away.'
Operator: 'Went away?'
Caller: 'They disappeared'
Operator: 'Hmm. So what does your screen look like now?'
Caller: 'Nothing.'
Operator: 'Nothing??'
Caller: 'It's blank; it won't accept anything when I type.'
Operator: 'Are you still in WordPerfect, or did you get out?'
Caller: 'How do I tell?'
Operator: 'Can you see the 'C: prompt' on the screen?'
Caller: 'What's a sea-prompt?'
Operator: 'Never mind, can you move your cursor around the screen?'
Caller: 'There isn't any cursor; I told you, it won't accept anything I type..'
Operator: 'Does your monitor have a power indicator?'
Caller: 'What's a monitor?'
Operator: 'It's the thing with the screen on it that looks like a TV.
Does it have a little light that tells you when it's on?'
Caller: 'I don't know.'
Operator: 'Well, then look on the back of the monitor and find where
the power cord goes into it. Can you see that??'
Caller: 'Yes, I think so.'
Opera tor: 'Great. Follow the cord to the plug, and tell me if it's
plugged into the wall..
Caller: 'Yes, it is.'
Operator: 'When you were behind the monitor, did you notice that
there were two cables plugged into the back of it, not just one? '
Caller: 'No.'
Operator: 'Well, there are. I need you to look back there again and
find the other cable.'
Caller: 'Okay, here it is.'
Operator: 'Follow it for me, and tell me if it's plugged securely into
the back of your computer..'
Caller: 'I can't reach.'
Operator: 'OK. Well, can you see if it is?'
Caller: 'No..'
Operator: 'Even if you maybe put your knee on something and lean way over?'
Caller: 'Well, it's not because I don't have the right angle -- it's because it's dark.'
Operator: 'Dark?'
Caller: 'Yes - the office light is off, and the only light I have is
coming in from the window.'
Operator: 'Well, turn on the office light then.'
Caller: 'I can't.'
Operator: 'No? Why not?'
Caller: 'Because there's a power failure.'
Operator: 'A power .... A power failure? Aha. Okay, we've got it
licked now. Do you still have the boxes and manuals and
packing stuff that your computer came in?'
Caller: 'Well, yes, I keep them in the closet..'
Operator: 'Good. Go get them, and unplug your system and pack it
up just like it was when you got it.Then take it back to
the store you bought it from.'
Caller: 'Really? Is it that bad?'
Operator: 'Yes, I'm afraid it is.'
Caller: 'Well, all right then, I suppose. What do I tell them?'
Operator: 'Tell them you're too damned stupid to own a computer!'

 

[Tersur]

Customer: Is it really that hard to get my Bigmac without Pickles.

Me in my head: Yes youd have to meet the Crew I have working for me.

 

[mariahpoo]

I wish I could like that 300X. I use to work in customer service. EVERY kind of customer service. From retail to tech. lol That my friend is some funny a' poo.

 

[classwife]

Non e-cig related, moved to the lounge...

 

[Eddie.Willers]

LOL - an oldie but a goody!
I never believed that folk actually said such things until I worked a helpdesk myself for a while.

 

[DaveP]

And then there was the lady in my territory who sprayed her paper with anti-static spray because it was sticking together and multi-feeding. She then called in for blank prints. Turns out that anti-static spray prevents the drum from retaining a charge. No charge, no toner adhering to the drum, nothing on prints.

Then there was an accounting office for a major retailer in a mall who called in for a bad smell in her machine. After investigating and determining that nothing was wrong with the machine, I walked around the room and discovered that the smell was strongest in the corner of the room and got worse toward the ceiling. They called maintenance who brought a ladder and removed a tile. There was a dead monkey laying on the suspended ceiling. He escaped from the pet shop.

The job can be interesting at times.