I'm curious.

[BigFatDan]

I've heard/seen a multitude of different complaints about this vendor, but the one consistent thing I've been hearing about is customer service.

I've been DIYing for almost 2 years now and I'm really looking forward to switching to ecig express because:

1. They sell all the ingredients of my nicquid in one place.
2. Their 100mg/mL nic is less than half the price I'm currently paying for nic.
3. They even sell flavorings.
4. Free shipping on orders over $85 (can it be that hard to spend 85 smackers?)

A few questions, well actually two, I've been curious to ask, as I've been browsing around ecigexpress for a day or so.


1. Has the leaky bottle issue been solved yet?

I noticed there was a questioning about the purity of FlavourArt flavorings from here. The only thread made and stickied was to prove that the FlavourArt flavorings weren't diluted. Which leads me to

2. Does that mean their other flavorings, perhaps LorAnn are diluted?

 

[ctippen]

As for the leaks, yes they did have some problems but are working it out. The last two orders I placed were delivered without any leaks. I really think the problem may be with the clear plastic bottles, the drip tip and child protected caps. They have shipped some items in an low density polyethylene bottles (I think this is what they are), seem to seal a little better than the harder plastic PVC or PET plastic.

Linxx would be the best person to answer you. One thing you can be assured of, they will fix the problem and replace the missing liquid. Their customer service is pretty damn good and always very helpful whether I complain, or ask a question.

As for the LorAnn flavors, I have not used very much of this brand, so I can't say but I don't think a company like Ecigexpress would never jeopardize their business by trying to dilute flavorings. Now, how do they buy these flavors? Don't know. Maybe they buy in a super concentrated liquid that requires dilution before sold? Or it could be the batch they have received is slightly different? Honestly, just talk with them. I believe they will tell you the facts and be upfront about it.

No, I don't buy just from Ecigexpress, but most of my flavor purchases are going to come from them. Just bought my second order of Nic from them. In larger (1000ml) quantities, these guys have a little better price.

 

[BigFatDan]

I have heard of their great customer service, I wasn't too concerned with the leaky bottles as long as they were willing to replace them if they did leak.

Thanks for the help with this, ctippen,
-Dan

 

[linnx]

Hello,

Thanks for your interest in ecigexpress. We're looking forward to working with you!

Our flavorings are NEVER diluted. All of our flavorings are shipped out exactly as they arrive from the manufacturer.

Regarding the thread you read about leaky bottles, yes, a small fraction of flavors leak due to defective bottles, and we are developing a solution to the problem that we will roll out in the coming weeks. I know it's frustrating to receive a leaky product, and we don't want that to happen to anyone.

My promise to you is that we will always try to get the order right the first time. If you ever experience a problem with your order, however, our customer service team will make it right by correcting the problem promptly. Our company goal is to have each and every customer walk away happy having done business with ecigexpress.

You are always welcome to contact us at 1-888-418-2215, and we'll be happy to help. You can also submit a ticket or contact us on Live Chat.

In any case, welcome to ecigExpress. We look forward to working with you!

 

[BigFatDan]

Hello,

Thanks for your interest in ecigexpress. We're looking forward to working with you!

Our flavorings are NEVER diluted. All of our flavorings are shipped out exactly as they arrive from the manufacturer.

Regarding the thread you read about leaky bottles, yes, a small fraction of flavors leak due to defective bottles, and we are developing a solution to the problem that we will roll out in the coming weeks. I know it's frustrating to receive a leaky product, and we don't want that to happen to anyone.

My promise to you is that we will always try to get the order right the first time. If you ever experience a problem with your order, however, our customer service team will make it right by correcting the problem promptly. Our company goal is to have each and every customer walk away happy having done business with ecigexpress.

You are always welcome to contact us at 1-888-418-2215, and we'll be happy to help. You can also submit a ticket or contact us on Live Chat.

In any case, welcome to ecigExpress. We look forward to working with you!

Thanks for clearing that up. I don't mind receiving a leaky bottle, as long as you guys are willing to exchange it for a non-leaking bottle.

 

[linnx]

We are in the process of replacing the all of the bottles that we use for our DIY flavorings, so that will prevent virtually all leaking in the future.