I'm fed up.

[cookiebun]

I just submitted this complaint to your website:

"Would it kill you people to check that all the bottle tops are secure on the flavorings before you put them in the mail? For the THIRD time in as many orders the flavorings have arrived leaking all over the place. The Orange Creme leaked about 1/4 of it contents all over everything!
You owe me credit for 1/4 a bottle of Nature's Flavors.
I'm sick of this. Pay attention to what you are doing, for God's sake!"

Why is it so darn hard for you folks to screw on a bottle cap?
I'm about to take my business elsewhere.

 

[linnx]

We will investigate what happened. In the event of leakage, we always send replacement. Just let our customer service know at 1-888-418-2215.

Sorry for the inconvenience.

 

[ctippen]

I would like to comment on this too. Several of my orders came in with loose caps and liquid in the bag. On the last order it was perfect. So this is happening to others too? Linnx, it seems that either your packaging dept is moving too fast or just plain lazy...unless you have machines that pour liquid into bottles and then apply the caps? If the latter, then someone needs to maintain the machines or at least do a double check on the bottles before they are shipped. Flavoring is the most expensive part of the e-liquid and it is really disappointing and frustrating to have expensive flavoring spread all over everything inside the package.

Thanks,
Ctippen

 

[linnx]

I have brought it to the attention of the flavor room and we should be seeing this resolved. Some of the caps are defective and you can't know they are defective unless you hand tighten all the way - so if they are defects, they keep turning. We will have this resolved asap. I apologize for the inconvenience. If you did get something that leaked, please let us know so we can resend it!

Thanks

I would like to comment on this too. Several of my orders came in with loose caps and liquid in the bag. On the last order it was perfect. So this is happening to others too? Linnx, it seems that either your packaging dept is moving too fast or just plain lazy...unless you have machines that pour liquid into bottles and then apply the caps? If the latter, then someone needs to maintain the machines or at least do a double check on the bottles before they are shipped. Flavoring is the most expensive part of the e-liquid and it is really disappointing and frustrating to have expensive flavoring spread all over everything inside the package.

Thanks,
Ctippen

 

[rbeckys8]

well I think that is a nice reply!!

 

[dice57]

That's great customer service. I've ordered favor extract twice from this vendor and a drip tip, and have received my product in 2 days. Fast shipping and by the sounds of it great customer service. I haven't had any leaks but now know what to do if I have any problems.. One of these days I'll even get up to Bellingham to visit your B&M retail store. Love being able to buy from Washington Vape businesses. You need to come down to the Skagit Casino so that I have the opportunity to part you of some of your funds as well!! lmao. Already met most of the crew from MBV on the craps table.

 

[ctippen]

Here is an order that I received today. Linnx...you guys sure need to do something about this.

This is unopened ziplock bag.



Opened:



You know, If this has happened one time...okay. Two out of Eight orders did not have leaks. This is not very good. Linxx...looks as if your comment to the fullfillment/shipping dept. fell on deaf ears. Who else can we contact to get this fixed?

You have been notified.
Customer service has been notified.
Customers are .......
You do replace what is missing.
The problem is still not fixed!
That I know of, it has been Five months and it is still happening.

 

[linnx]

We have just changed label printers so that when new bottles are made, the new printer will be used. If anything were to leak, it will not affect the label. We are also experimenting with new bottles. For the 10ml, we may be changing to glass amber. We are taking steps to make sure this doesn't happen - Can you tell me if any of the caps were loose?

If you can pm me your order number, I can make sure they get resent with the new bottles and labels. Perhaps you can give me your feedback on the new packaging and labeling. I'll also throw in some extra flavors for the inconvenience. We really are trying to get this resolved.

Thank you

Here is an order that I received today. Linnx...you guys sure need to do something about this.

This is unopened ziplock bag.

View attachment 268396

Opened:

View attachment 268399

You know, If this has happened one time...okay. Two out of Eight orders did not have leaks. This is not very good. Linxx...looks as if your comment to the fullfillment/shipping dept. fell on deaf ears. Who else can we contact to get this fixed?

You have been notified.
Customer service has been notified.
Customers are .......
You do replace what is missing.
The problem is still not fixed!
That I know of, it has been Five months and it is still happening.

 

[JeremyR]

I think it's the lids. I had one leak on me after purchase once, but now it seems to be sealing ok.

 

[ctippen]

EcigExpress has been very nice in fixing the leaking problem some of us have had. These guys are really trying to resolve the issue. They are looking into some other forms of bottling their goodies. Purchasing from EcigExpress is a real pleasure especially if there is a problem. A tremendous Thumbs Up for their customer service, fast shipping and great products.

Linnx, thank you for taking an interest in our request and helping to resolve the issues we have. You guys are a great vendor to deal with.

You guys are my first choice in flavorings.

 

[linnx]

Thank you for the feedback. It is always through these types of challenges that we get to improve. We will ask for more feedback when the new packaging is finalized.

Thanks for bringing the issues up!

EcigExpress has been very nice in fixing the leaking problem some of us have had. These guys are really trying to resolve the issue. They are looking into some other forms of bottling their goodies. Purchasing from EcigExpress is a real pleasure especially if there is a problem. A tremendous Thumbs Up for their customer service, fast shipping and great products.

Linnx, thank you for taking an interest in our request and helping to resolve the issues we have. You guys are a great vendor to deal with.

You guys are my first choice in flavorings.

 

[Blueser]

I just hit you guys up with an email. Got my order today and two of the three bottle had leaked...about 1/3 and 1/2 leaked out...but at least I have enough left of the Hangsen tobacco's I ordered to make a few test batches :~)

 

[JeremyR]

I think it's the lids. I had one leak on me after purchase once, but now it seems to be sealing ok.

Actually the lid was broken apart on the inside, like it was really over tightened, the part that seals was broken off the threads. I Had to use another lid I had

 

[cookiebun]

Well, here it is January 2014 and you folks are STILL shipping out leaking bottles.
Obviously someone in your company doesn't take this too seriously.

http://www.e-cigarette-forum.com/forum/diy-e-liquid/510044-e-cig-express-bottles-1-2-full.html

 

[linnx]

You spoke, and we're listening.

First off, I want to apologize to those customers who received leaky bottles. I know it's frustrating to receive leaky products, and our company goal is to completely eliminate this issue.

Second, I want to thank all of you for offering constructive feedback on our bottles. As a result, we are taking immediate steps to improve our manufacturing and shipping procedures. We are in the process of completely replacing the bottles that we use for DIY flavorings, so you will soon see better bottles and better packaging.

I want to make a promise to all of you. We will always do our best to get your order right the first time around. If, however, we make a mistake, we will ALWAYS make it right. We want all of you to walk away as happy customers after doing business with ecigExpress. You are always free to contact me directly or call us at 1-888-418-2215. You can also open up a ticket through the website, or contact us on Live Chat.

Again, thank you for your business with us thus far, and we look forward to serving you in the future, even when we experience growing pains along the way.

Sincerely yours,

Linnx