I'm not Smilin as much as i would like

[rocks82]

I'm feeling you on this one. I've been having some battery issues. The last email I received made it out to be that they don't work correctly because I don't clean them.........not the case. Oh well.
I mean, if they're overwhelmed, I can give some understanding, but it's not like I'm trying to rip them off or anything. I send back all the defective one's that stop working or go rogue on me. And they're really good about replacing them. Commend Vapor4Life on customer satisfaction!

I work in retail....that's not the way to overcome an objective by making it out to be the consumers fault....just saying. Because that's not always the case.

I apologize. I typically ask because about 50% of the time an issue is fixable via maintenance. There is no implication that it is your fault. Just a polite inquiry as part of attempting to troubleshoot. My questions regarding maintenance is in no way denying you a replacement as I'm sure you saw. Just trying to see if there's a way to help get the finicky battery going again. I like to see if there is a fix for the issue to prevent it in the future. When there isn't, we immediately replace when within warranty.

I've found many people are not aware that batteries need cleaning to keep performing well and find the tip useful for future batteries. I do ask this question not to blame, but to find out if this is a possible remedy for the situation since many batteries will have charging issues and function issues when gunked up. Many customers have found this was the issue and are able to continue using the battery in question. Obviously, it is not always the solution, but since many are not aware about cleaning, I do like to suggest giving it a shot and even state that if it doesn't work, we will obviously replace.

 

[Davo]

Well guys, thanks for all your comments and assumptions. I made this post very deliberately, particularly to get the attention of the WONDERFUL V4L staff and I’m NOT being sarcastic, they have great products and I not had a customer service issue before until now. My point is, and always was, I simply wanted an answer to a question about e-juice flavoring concerns. I can’t post my original e-mail to Customer Service here, for obvious reasons, but I never asked for a product replacement! We all know there have been issues with factory e-juices versus the refill products… the flavors don’t always match, for some strange reason. I won’t take that any further, Steve and Leaford can work that out.

Now, to answer Mark’s question to me, the 30 ml bottle(s) I received are labeled “Parlament Nobacco Juice”, PRD:28/01/2010 EXP:27/01/2012, there is a pale green double strip around the top and bottom of the label and a graphic picture of a castle or something. The carts I’ve used are yellowish green, not blue and NON-Menthol. The flavor of the carts were a rich deep flavor, whereas the refilled carts taste like cardboard… it’s hard to describe (yuk). And in hopes to squash any further comments… I’m not a novice at refilling carts, I’ve been at it successfully for around six months and seen and done most of the pitfalls. And yes, I let my refilled carts “rest” for quite a period before vaping. I usually refill a number of carts at a sitting (multiple flavors) and put them back in my container, some may not be used for days or weeks.

And let me state one other thing, granted there is a ton of information here on this forum, but shouldn’t the V4L product website be a little more informative about the product variances, particularly in the flavors? For instance, I received some Parlament carts compliments of V4L and loved them… so I go to the site and order some Parlament e-juice, but as it turned out the flavor is wrong. How am I to know or care there is the “old”, “new”, “new new” flavor or whatever. Not everyone has the time to study this plethora of information, we just want to make a purchase and move on, not start a science project. (This is constructive criticism, not “.....ing”, I want Steve’s business to “Be all it can be”). In closing, yes this is a public forum… about one company’s product I might add, and if I was on the walmart forum, I’d be shouting with ALL CAPS on!

 

[jeffree]

shouldn’t the V4L product website be a little more informative about the product variances, particularly in the flavors? For instance, I received some Parlament carts compliments of V4L and loved them… so I go to the site and order some Parlament e-juice, but as it turned out the flavor is wrong. How am I to know or care there is the “old”, “new”, “new new” flavor or whatever.

Agreed! Some of us have been urging the V4L crew--when they eventually come up for air--to make the various versions clearer and to group them together on the site.