I'm making some major changes over the next week in order to increase our shipping speed and better serve Virgin Vapor's customers. My technical administrator has created a program that allows us to quickly download all the details of past orders and see what people like most and order most often. Looking at the data has shown us some important ways that we can streamline and simplify. In response to this, I am making the following changes.
I will be eliminating a few of our flavors that aren't ordered very often. We have around 125 unique organic flavors available and I will be cutting back at least a few of them (don't worry, most of them will stay!). I'll also be rotating some flavors based on time of the year, holiday season, or bringing them out now and then as monthly specials. If there's a flavor you're just dying to have that isn't currently offered, you can always write me to find out if I can sneak you a bottle from our private reserve!
In order to be able to quickly ship most orders, I am going to start batch mixing flavors a few ounces at a time. This will give me more control over quality and the ability to do quality control testing with more precision that is just not possible when hand mixing each individual bottle. In addition, it will allow for at least a little pre-stepping time and will also enable me to immediately ship what most people order the most often.
As many of you know, I am always happy to customize any order and I don't charge anything extra for this service. However, this has started to cause significant delays to orders that do not request customization as it takes me a lot longer to make a custom PG/VG mix, calculate a special nicotine level for your bottle size, custom thin or create a custom flavor mix and file your personal recipe. I'm still happy to do all of this for anyone that wants it and making sure that each order you place with Virgin Vapor is exactly how you want it remains very important to me! However, I am making some changes in order to make a distinction between custom orders and regular orders to prevent delays and order backlog for people that order from the standard menu. This will keep things moving so that standard orders can still expect fast shipping while people that want something special will understand that it takes a little extra time to put in that special, personalized effort that Virgin Vapor's customers love so much!
I am getting rid of the "light flavor" and "extra flavor" distinction. Very few people order light flavor so it makes it easier to batch mix what most people want by taking this off the standard menu. Anyone who prefers the lighter flavor can still order it with the understanding that it will take a little longer to ship since it will now be a custom order.
Only about 10% of orders are for our 80/20 PG VG mix. In order to be able to batch mix and simplify, I am eliminating this option since so few people want it. I can still make this mix for you as a customized order, but this way custom orders will not slow down the creation and shipping of the majority of orders or cause as much of an order backlog.
I welcome feedback, comments and suggestions as we make this transition over the next week. It may be a little bumpy at first and our new plan may require some more tweaking, but I hope these changes will enable us to ultimately come out the other side with faster shipping, more reliable quality controls and happier Virgin Vapor customers!
I will be eliminating a few of our flavors that aren't ordered very often. We have around 125 unique organic flavors available and I will be cutting back at least a few of them (don't worry, most of them will stay!). I'll also be rotating some flavors based on time of the year, holiday season, or bringing them out now and then as monthly specials. If there's a flavor you're just dying to have that isn't currently offered, you can always write me to find out if I can sneak you a bottle from our private reserve!
In order to be able to quickly ship most orders, I am going to start batch mixing flavors a few ounces at a time. This will give me more control over quality and the ability to do quality control testing with more precision that is just not possible when hand mixing each individual bottle. In addition, it will allow for at least a little pre-stepping time and will also enable me to immediately ship what most people order the most often.
As many of you know, I am always happy to customize any order and I don't charge anything extra for this service. However, this has started to cause significant delays to orders that do not request customization as it takes me a lot longer to make a custom PG/VG mix, calculate a special nicotine level for your bottle size, custom thin or create a custom flavor mix and file your personal recipe. I'm still happy to do all of this for anyone that wants it and making sure that each order you place with Virgin Vapor is exactly how you want it remains very important to me! However, I am making some changes in order to make a distinction between custom orders and regular orders to prevent delays and order backlog for people that order from the standard menu. This will keep things moving so that standard orders can still expect fast shipping while people that want something special will understand that it takes a little extra time to put in that special, personalized effort that Virgin Vapor's customers love so much!
I am getting rid of the "light flavor" and "extra flavor" distinction. Very few people order light flavor so it makes it easier to batch mix what most people want by taking this off the standard menu. Anyone who prefers the lighter flavor can still order it with the understanding that it will take a little longer to ship since it will now be a custom order.
Only about 10% of orders are for our 80/20 PG VG mix. In order to be able to batch mix and simplify, I am eliminating this option since so few people want it. I can still make this mix for you as a customized order, but this way custom orders will not slow down the creation and shipping of the majority of orders or cause as much of an order backlog.
I welcome feedback, comments and suggestions as we make this transition over the next week. It may be a little bumpy at first and our new plan may require some more tweaking, but I hope these changes will enable us to ultimately come out the other side with faster shipping, more reliable quality controls and happier Virgin Vapor customers!
If I want a special order I have no problem waiting a little longer to receive it. One thing I also appreciate is you keep us informed of these changes..makes it pretty easy for us
