Incomplete order

[pipes1]

I was like a little kid waiting for my new toy but let down at the last second.

My order for a bulk pack of silver manual 901 attys and batteries, a manual micro pipe with an additional pack of attys and some assorted accessories, arived today.

The order was short the Micro Pipe kit !!!!
(Obvoiusly the toy I was waiting for, since the rest were stock up items.)

The packing slip was checked off for the kit but it wasn't in the box.

I sent a message on the store site, but thought I would back it up here.

This is my first order from them and won't give up just yet. Mistakes happen to all of us and as long as it is made good, all is well.
(Except for the fit I through when I realized my new toy wasn't in the box and the time it will take to get it sent.)

Hope we can get it resolved.
Bob

P.S.
Also found one of the extra pipe attys to be dead. (Checked them with one of my 801 batteries. All but one were fine but that one won't even begin to fire up.)

 

[Di]

aaaaaaawww pipes1

sorry that you had this little let down,
as you so kindly observed, accidents happen,

and especially when the guys were all hyped up and
getting ready for their countries biggest national day celebrations ever !!!!!

how kind of you to realize that their excitement was the probable cause of this little mishap.

I am sure that customer service will make this right for you
as soon as they return from hols, ----

meanwhile please rest assured all will be well.........

 

[pipes1]

Considering the EastMall team just getting back from Holiday, I was surprised to wake up to an e-mail from Ed. He was very gracious and all will be take care of.

The forum speaks highly of EastMall and with this kind of customer service, they deserve the praise.

This was my first order from them, but certainly won't be my last.

My thanks to Ed.

Bob

 

[Di]

Considering the EastMall team just getting back from Holiday, I was surprised to wake up to an e-mail from Ed. He was very gracious and all will be take care of.

The forum speaks highly of EastMall and with this kind of customer service, they deserve the praise.

This was my first order from them, but certainly won't be my last.

My thanks to Ed.

Bob

thank you so much Bob, everyone here at East Mall does work very hard and long hours to bridge time zones so we can give you all the very best service we possibly can.......

we value all of our customers, and we appreciate your friendships, ---


Di .........

 

[btrfly]

Pipes1, Mesa AZ here, right next door. How long did it take to get your order?

 

[pipes1]

Btrfly
It took just under two weeks so I was very pleased with the service from EastMall. They were on the ball, shipping within one day and it was in US Customs within 3. The rest of the time was due to our fantastic mail system and the US Customs.

No matter - two weeks is an acceptable wait for the price and service from this group.

Later
Bob
AKA Pipes1

 

[pipes1]

My thanks to EastMall for great service.

They returned to work on 10/9, shipped my pipe on 10/10 and I am vaping on 10/15. I couldn't have asked for more.

Ed and the EastMall team know how to take care of customers.

Best to you all
Bob

 

[pipes1]

Gotta love this thing.

One hour into it and atty primer is gone, excellent vapor and my chocolate flavor liquid is running stron.

Since I am also a smoking pipe collector, I would love to see one made with a little larger bowl. (Not like the 601 with the built in atty) Use the same setup as this one, just more like the size of a normal pipe.

The option of a larger pipe, for relaxing in front of the TV and this great little run around pipe, would cover all the bases.

Either way, the manual micro is great.

Thanks again
Bob