Incorrect Order

[Phaidra]

I placed an order Saturday for a Satin Silver Mini 2.0 - Original Design. My package arrived today and after much excitement, come to find out I was sent a 2.5 version. I logged in to my account to double check that I in fact ordered the 2.0. Confirmed. I submitted a ticket via the website but I have yet to hear back. I am really bummed out right now.

Does anyone know long it usually takes to receive a response for a ticket? Or if there is a phone number I can call?

 

[sawlight]

Not long from what I've heard, but that might be worthy of a call, cut some of the time out of it?

 

[Phaidra]

Not long from what I've heard, but that might be worthy of a call, cut some of the time out of it?

That is what I was hoping but I cannot find a phone number for them. Seems odd not to have one.

 

[mmsjs5]

From provape website.... https://provape.zendesk.com/entries/21229122-do-you-offer-phone-support , which says they do not offer phone support.

Just found this.... http://www.e-cigarette-forum.com/forum/ecf-forum-rules/255780-ecf-suppliers-terms-service.html , see number 6.

 

[Phaidra]

From provape website.... https://provape.zendesk.com/entries/21229122-do-you-offer-phone-support , which says they do not offer phone support.

Thank you very much

 

[StealthyTX]

I got an email response in about 8 hours or so last Saturday. Similar thing happened to me, I ordered a silver 2.5 and got a silver 2.0.

 

[Phaidra]

Hrmm... I was hoping I wouldn't have to wait that long. Means I probably won't receive a replacement till next week.

 

[Riverboat]

I placed an order Saturday for a Satin Silver Mini 2.0 - Original Design. My package arrived today and after much excitement, come to find out I was sent a 2.5 version. I logged in to my account to double check that I in fact ordered the 2.0. Confirmed. I submitted a ticket via the website but I have yet to hear back. I am really bummed out right now.

Does anyone know long it usually takes to receive a response for a ticket? Or if there is a phone number I can call?

As you know on the original version of the Provari Mini the Logo will fade... Dont you like the new V2.5 better with the engraved Logo?

 

[Phaidra]

As you know on the original version of the Provari Mini the Logo will fade... Dont you like the new V2.5 better with the engraved Logo?

I was not aware of that. Good to know though. Thank you As far as the new design, I am actually not a fan. Too busy for me.

 

[eyebedam]

Must be a lot of this going on. I ordered a mini 2.0 & got a full size.

 

[Riverboat]

Must be a lot of this going on. I ordered a mini 2.0 & got a full size.

Ive been buying Provape/Provari mods for 3 years... Ive never seen so many incorrect orders.... Whats really going on?