That's unfortunate, too, because sometimes the buyer is a scam artist! Had a lady buy a brand new Lands' End children's coat from me (in their factory packaging and with all tags, too) and then claim it was not as described. eBay refunded her total cost including shipping from my PP account, when she showed proof that she'd mailed a package back to me. She'd sent me...her child's old ratty, nasty, filthy, well worn out Lands' End jacket! I took pics to show them what she'd sent me, and eBay didn't even want to look at them. I couldn't even leave negative feedback for her to warn other sellers about her either. eBay stopped allowing sellers to post negative feedback for buyers for any reason, in 2009 or 2010. I quit selling on eBay 3 weeks later...after 10 years.