IT Professionals

Jump to latest Follow Reply
Status
Not open for further replies.
Sort by date Sort by reaction score
Soundwave

Soundwave

Senior Member
May 17, 2010
74
0
Ventura, CA
How many ECF members are IT Support / Admins? If so post you funniest support calls or situations.

Or if your an Admin post your impossible fix's.


I'll start with one

I started working for a hospital and my first week the file server went down bringing our whole data entry down. RAID broke with no backups. What caused it was the air conditioner broke leaving the server room cooking and the backup tapes melted along with causing 2 out of the 5 drives to fail.

I rebuilt the partition not really expecting any data to be found but to much disbelief Windows actually found a majority of the files and was operational after 12 hours of indexing!
 
fursty99

fursty99

Full Member
Jun 4, 2010
40
0
dallas
I worked Desktop Support for a call center and got a ticket for an extremely slow PC. Not uncommom right? So i thought. I went through the normal stuff, how long? specific times? any one else use pc? do you reboot? everything was ok so i asked her to log off and reboot so i could log in as admin and take a look. She logs off correctly then turns off the monitor and turned it back on.

I was puzelled at why she would turn the monitor off and on so i asked and she said
"You told me to reboot it"

no bs she had been rebooting her pc in this manner for over a year. The last time the pc had actually been rebooted was during a power outage
 
PLSChows

PLSChows

Senior Member
ECF Veteran
Verified Member
Apr 3, 2009
180
4
Southbury, CT USA
www.loyalpawz.petfinder.com
Ha Ha, my aunt did the same thing. It wasn't until I went there and when she brought me over to the monitor and I turned it on and saw that it was the same screen she had been describing to me on the phone, that I asked where the computer was, she said "this IS the computer"...when I looked in the cabinet below, lo and behold, there was the desktop. She had no idea THAT was the computer..lol

I do have a funnier story but not enough time to type it now...maybe later :)

fursty99 said:
I worked Desktop Support for a call center and got a ticket for an extremely slow PC. Not uncommom right? So i thought. I went through the normal stuff, how long? specific times? any one else use pc? do you reboot? everything was ok so i asked her to log off and reboot so i could log in as admin and take a look. She logs off correctly then turns off the monitor and turned it back on.

I was puzelled at why she would turn the monitor off and on so i asked and she said
"You told me to reboot it"

no bs she had been rebooting her pc in this manner for over a year. The last time the pc had actually been rebooted was during a power outage
Click to expand...
 
jishk

jishk

Full Member
May 28, 2010
22
0
37
North GA
I'm sure this is a pretty common occurrence, but when I was on the phones, I had a different name every day...

Me: "Hi thanks for calling XXXXX, this is Joey."
User: "Tom? Oh hey, Tom..."


And then we always had this one...
(we used to work on these little handheld computers that were synchronized over the phone lines)
Me: "Okay... So you've got it plugged in to the phone line?"
User: "Yes"
Me: "Do you have anything else using that phone line right now? The comnputer, or another phone or anything?"
User: "Nope"
Me: "Okay, go ahead and try to sync"
*click click click click click click*
User: "It's not doing anything..."
Me: "Sir, are you sure we're not ON the phone line it's trying to connect to?"
User: "Positive..."
Me: "Okay, go ahead and give it another try."
*click click click click click click*
User: "It's still not doing anything...
Me: "Tell you what... Let's hang up, try to sync, and if it doesn't work then, give me a call back."
-=5 minutes later, the user calls back=-
User: "Okay, it worked that time! What was the problem?"
:blink:
 
chrisl317

chrisl317

Ultra Member
ECF Veteran
Jun 29, 2009
1,033
23
Warren, MI USA
I was a tech support for 7 years, until last year. We had to keep an exact count of people we helped and I was one of two of the original support tech for this company (A nation wide computer store chain - MC). By the time I was out of a job I had helped over 112,000 people. Oh, the nightmares I have been trying to forget. We had one guy try water cooling. He really did dump a bucket of water into his pc. Built it himself! Got into trouble on my day off while shopping. Told a customer it was his responsibility to know what software he had on his Apple, not the sales person. Got to watch out for them self professed computer experts assembling their own. Shouldn't have to tell anyone here the difference between assembling and building your own comp. I have seen quilts made out of dust inside machines that must have been cold. Seriously a half inch of dust completely covering everything inside. We found someone's bag stashed inside a comp once. Kiddy porn as a wallpaper (he got carted off by the cops). I'm going to stop now, this is giving me bad, bad flash backs!:(
 
Last edited:
zoiDman

zoiDman

My -0^10 = Nothing at All*
Supporting Member
ECF Veteran
Apr 16, 2010
41,609
1
84,687
So-Cal
I didn't get this call but it is a good story...



Help Desk, How can I help you?

My printer is jammed and it won’t print.

OK, can you see the piece of paper that’s jammed inside the printer?

No, it looks like a mouse.

A mouse? How did your mouse get in the printer?

It’s not my mouse.

OK, who’s mouse is it?

I don’t know. I don’t think its anybodies.

OK, How did some bodies mouse get in your printer?

How should I know? Can’t you just come over and pull it out?

Sure, but before I do, maybe you could just try pulling it out first?

I’m not putting my hand in there!

Is the printer off?

Yes.

Is the power cord unplugged?

Yes.

It is completely safe if the printer is off and unplugged to reach….

I’M NOT GOING TO PUT MY HAND IN THE PRINTER. IF YOU WON’T COME OVER THEN…

OK, OK, No Problem, I’ll come down right now.

____________________________________________


This what was found in the printer...

mouse.jpg
 
C

Chumbah

Full Member
Verified Member
Mar 20, 2010
53
3
NW London
Hi, as an IT pro, I've the better part of 16 years under my belt.

Two calls that really stick out....

1. A young Barrister rings up urgently in a state of panic saying his keyboard is broken and he need to be in court in an hour. Pop down and he demonstrates that half the keyboard operates normally but the other half is going doo-lally. He is really losing it at this point, and in a blind panic. I casually lean over and uncheck the Num-lock button on his laptop in full view of him, and quietly say, "OK, try it now". His response "...., please don't tell anyone".

2. A woman in a lottery centre was regurarly suffering from HDD corruptions (3 in a month). The last occassion when I had fitted a new HDD, I left and came back to collect some stuff I had left on her desk to find her sticking her collection of fridge magnets on the pc case, most of which were in the vacinity where her HDD was mounted. She got a written warning, and a somewhat delayed response on all future call-outs.
 
Status
Not open for further replies.

Similar threads

rolygate
  • Locked
  • Sticky
General tips
Replies
0
Views
4K
Computer Security
rolygate
rolygate
Kattdaddy
  • Locked
Has anyone noticed?????
Replies
18
Views
2K
General Vaping Discussion
kase
kase
V
  • Locked
COVID-19（2019-nCoV）News
Replies
0
Views
1K
Vapeciga
vapeallen
V
Shining Wit
  • Locked
Time for a review of the rules?
Replies
6
Views
1K
Campaigning discussions
RenaissancePuffer
R
markarich159
  • Locked
This is what I've been talking about for a year now
Replies
127
Views
11K
E-Cigarette News
AngusATAT
AngusATAT

Users who are viewing this thread

Total: 2 (members: 0, guests: 2)
Top Bottom
Jump to latest Follow Reply
Jump to latest Follow Reply
Forums
Products
Vaping.com
Star Suppliers
Blogs
Menu