I really wanted to put this topic in it's proper place, but I am a new member and restricted to this area until I get a few more posts under my belt.
This review is not on the product itself but with the support provided by the company.
The order was approved on Sept 24 at 9:34pm. Now this is Saturday night, so I get the fact that business hours probably only go to noon on Saturday, and besides that, the post office wouldn't be open on Sunday anyway. I believed in my head that the package would be created on Monday and if anything sent out on Tuesday.
In my experience, First Class mail takes about 3 days after shipping. One USPS site says 2-7 days but I have never had to wait 7 days for a package after given confirmation that it has been shipped.
Eitherway, I got an email on Sept 29 1:59PM that the package had been shipped. So 5 days for them to make the product and send it on its way. Still not a big deal. I'm not upset about this at all. If anything, I know that they took time and care in preparing my package so that every flavor would be exactly what I expect it to be.
In my head, I figure it's on the truck headed to its destination the next morning. Sept 30, Friday, day 1. Oct 1, Saturday, Day 2. Let's say he took a break on Sunday. Oct 3, Monday, Day 3. Oct 4, Tuesday, Day 4. I am now disappointed, but still not upset.
I call and speak with a rep. The person that is on the phone takes my last name and remembers my first name. He also remembers that the package went out of his office. I explain the situation and he says he will check into it. At this time, I've already tracked the package and found that it's last location was in IL. Estimated delivery date is Oct 3rd. Doesn't give me anything else. He checks his computer and who would have guessed that he has the same information that I have. He also can't give me any more information or offer any other help. He does say to give him a call back in a couple days if the package still hasn't arrived.
At this point, I'm still not upset. More disappointed, but not upset. Customer satisfaction is a big thing with me. If I'm giving up my money for your product, I want to be satisfied. Well, I'm not satisfied. Hopefully, I will be able to come back and write up a good review on the product itself. I'm looking forward to it.
I hope others have had a better experience with this company. I'm honestly not sure why I choose them to begin with. Hopefully, I find a reason to choose them again.
This review is not on the product itself but with the support provided by the company.
The order was approved on Sept 24 at 9:34pm. Now this is Saturday night, so I get the fact that business hours probably only go to noon on Saturday, and besides that, the post office wouldn't be open on Sunday anyway. I believed in my head that the package would be created on Monday and if anything sent out on Tuesday.
In my experience, First Class mail takes about 3 days after shipping. One USPS site says 2-7 days but I have never had to wait 7 days for a package after given confirmation that it has been shipped.
Eitherway, I got an email on Sept 29 1:59PM that the package had been shipped. So 5 days for them to make the product and send it on its way. Still not a big deal. I'm not upset about this at all. If anything, I know that they took time and care in preparing my package so that every flavor would be exactly what I expect it to be.
In my head, I figure it's on the truck headed to its destination the next morning. Sept 30, Friday, day 1. Oct 1, Saturday, Day 2. Let's say he took a break on Sunday. Oct 3, Monday, Day 3. Oct 4, Tuesday, Day 4. I am now disappointed, but still not upset.
I call and speak with a rep. The person that is on the phone takes my last name and remembers my first name. He also remembers that the package went out of his office. I explain the situation and he says he will check into it. At this time, I've already tracked the package and found that it's last location was in IL. Estimated delivery date is Oct 3rd. Doesn't give me anything else. He checks his computer and who would have guessed that he has the same information that I have. He also can't give me any more information or offer any other help. He does say to give him a call back in a couple days if the package still hasn't arrived.
At this point, I'm still not upset. More disappointed, but not upset. Customer satisfaction is a big thing with me. If I'm giving up my money for your product, I want to be satisfied. Well, I'm not satisfied. Hopefully, I will be able to come back and write up a good review on the product itself. I'm looking forward to it.
I hope others have had a better experience with this company. I'm honestly not sure why I choose them to begin with. Hopefully, I find a reason to choose them again.