Wow, what a great experience I had dealing with Don. ..a 2 part story of great service:
All my batts, 6, began going out one day, some just dead, some dieing ...the only E Cigs in this state are the ones you can get in the mall...the one I'd already ordered from different Co. still had no tracking number/record of shipment!!
I was in trouble.
Desperate before all were dead, I searched for companies near by, with reviews of "great service"; came upon Breezesmokes, with a page of reviews about "great service". Still I was skeptical.
But looked like my best bet, so I ordered a Riva Kit, & sent an email explaining my predicament... Don responded to my email personally.. & at the same time, I had a tracking number coming in from Breezesmokes ...all within an hour of my order.
Don's prompt attention, scored him my second order the following day for a VGO and few other things. Used to companies requiring $100.00 for wave of shipping charges, but not needing that much, I didn't notice with Breezesmokes it's only &70.00... my order was only $68.00...and I had needed an additional cone, but had forgotten.
So I wrote Don, just after I'd placed order, asked him to add the cone to my order, and charge me.
Don promptly wrote back he was sorry but was too late to change the order the payment was already processed. Being the smart business man he apparently is, to make up for MY mistakes, Don added the cone to my package ANYWAY ...as well as other several other goodies!
This order was also shipped same day as order... even tho Don had just gotten covered up in snow & had to wait for streets to be cleared....but Don did, knowing my batt predicament!
This is a great company, inspiring my customer loyalty. I appreciate Don's professional service with a smile.
A repeat customer of BreezeSmokes.
paula s
Alabama
All my batts, 6, began going out one day, some just dead, some dieing ...the only E Cigs in this state are the ones you can get in the mall...the one I'd already ordered from different Co. still had no tracking number/record of shipment!!
I was in trouble.
Desperate before all were dead, I searched for companies near by, with reviews of "great service"; came upon Breezesmokes, with a page of reviews about "great service". Still I was skeptical.
But looked like my best bet, so I ordered a Riva Kit, & sent an email explaining my predicament... Don responded to my email personally.. & at the same time, I had a tracking number coming in from Breezesmokes ...all within an hour of my order.
Don's prompt attention, scored him my second order the following day for a VGO and few other things. Used to companies requiring $100.00 for wave of shipping charges, but not needing that much, I didn't notice with Breezesmokes it's only &70.00... my order was only $68.00...and I had needed an additional cone, but had forgotten.
So I wrote Don, just after I'd placed order, asked him to add the cone to my order, and charge me.
Don promptly wrote back he was sorry but was too late to change the order the payment was already processed. Being the smart business man he apparently is, to make up for MY mistakes, Don added the cone to my package ANYWAY ...as well as other several other goodies!
This order was also shipped same day as order... even tho Don had just gotten covered up in snow & had to wait for streets to be cleared....but Don did, knowing my batt predicament!
This is a great company, inspiring my customer loyalty. I appreciate Don's professional service with a smile.
A repeat customer of BreezeSmokes.
paula s
Alabama