I ordered my first PV from LF last weekend, hoping to get it this week. Checked my account this morning, and my order hadn't shipped yet. I called them this morning and asked when it would ship out, they said today. It hasn't shipped. Is this normal for them?
Liberty-Flights slow?
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I've ordered 3 times from them. Each time it took less than a week for it to be delivered to my door and I live in KS.
I had to wait a full week for my order. I'd say just wait, and if things seem to be really delayed you should shoot them an e-mail. Their CS is great.
Go to their page on the Supplier Posts. They got swamped and are working on getting orders out. There is a whole psoting there with replies from LF. Hope this helps.
I ordered on thurs 10/21 and it shipped last night (my time) 10/26.
apparently they couldn't handle their sale.
apparently they couldn't handle their sale.
I shot them an email about my Riva. Abe replied promptly. They are swamped with the sale going on. Sit tight. You'll get it. I've never had a problem with them. They are just really busy right now trying to get everything out. I ordered mine on Thursday and it finally shipped today.
They have been completely swamped for the past week due to the big sale on the Riva. I bet if you check first thing in the morning on the USPS tracking you will see that it went through sort sometime tonight.
Thanks guys. If they had told me they were swamped on the phone I would have totally understood. There just seemed to be a total lack of communication from them. I'm easy to deal with, as long as I know what's going on.
Also, as apparent by me being here, there are a lot of new people getting into vaping recently.
Also, as apparent by me being here, there are a lot of new people getting into vaping recently.
Guys, I am pretty sure even if Abe from LF were to look at this post, he would probably be restricted to post in this forum. I'd suggest posting this in the Liberty Flights subforum which can be found here: Liberty Flights
They may be able to address your concerns there..
The sale has caused a back-log I am sure, but LF has been stellar in their follow-up and customer service, and I speak to this from experience.
I wonder if a mod could move this post over to the appropriate sub-forum.
They may be able to address your concerns there..
The sale has caused a back-log I am sure, but LF has been stellar in their follow-up and customer service, and I speak to this from experience.
I wonder if a mod could move this post over to the appropriate sub-forum.
Since this is the only sub forum I can post in as of now, I couldn't ask it anywhere else. Three more posts and I'd ask somewhere else. If I'm doing it wrong, sorry, I'm still learning the ropes here.
Nothing wrong in what you are doing, Juntas. I think what it sometimes boils down to is a level of excitement fueled by our anticipation/obsession to get things going a.s.a.p. when it should be a matter of managing expectations.
In a normal world, most vendors are able to turn an order around in a day or two, and have them shipped out. When they have a large sale, be it hardware or juices, it is not uncommon for them to take 4 or 5 or even more days to fulfill an order. As long as your order was accepted into the system, you should have nothing to worry about. Fill it and forget it.
Counting down the hours and stalking the mailman once your order ships, just makes the wait that much worse.
I'm definitely too excited to try it out, I admit. I never would have asked the question if I knew they were in the middle of a big rush.
Breathe, Juntas, Breathe. And Relax.
Breathe, Juntas, Breathe. And Relax.
they have great customer service and they ship really quick. hope you get your PV soon!
They have been swamped, I placed my order Sat, and they did get it shipped on Wed, so 3 days to process isn't too bad with everything that's going on.... now it's time to stalk the mailman
My PV came from the UK (to the us) from liberty flights...not real sure why... and I got it within five days. this was before the sale, I am assuming but not very long ago either. I'd say their shipping is usually good (or mine was unusually so)
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I usually get my orders in just few days...and I live in Hawaii. Usually mail comes by slow canoe here, so I'm always amazed by their fast delivery. But my last order, placed during the sale is taking longer. Yep, between the sale and their relatively new appearance here at the forum, I think they just got overwhelmed. But I'm sure it will get back to normal soon. You won't be sorry that you ordered from them, great customer service, products, and prices.
I ordered hardware on the 24th, This is the second time I've ordered from them, First time came so quick it wasn't even funny. When I was reading the supplier board,I decided to check on my order as it had not shipped. While there I noticed they were online and decided to chat with them. Found all the info I needed and they were happy to answer all questions. They have great customer service.For once I am not in a hurry to have the order and he told me it will ship today.
Great customer service
Great customer service
I checked their forum, too, because I have two orders pending...and this lag is not like them at all. They have been swamped because of the sale on Rivas.....I think they said over 400 orders in two days...
Anyway, I hate to wait for anything, but this will be worth it.
Anyway, I hate to wait for anything, but this will be worth it.
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