


Like I said, Like their juice....do not need the aggravation....![]()
I'm thoroughly disgusted with Kick Bass. While their juices are good, the ordering is a nightmare. They close frequently, and are out of flavors much of the time. The last time they were open....I tried to order what I really wanted. Unavailable. So, ordered a couple to try. As soon as I placed that order, I got an e-mail from them stating what I really wanted to order was available. Immediately tried to contact them....e-mails went back and forth....I was getting e-mails stating , "The such and such that you ordered"....not even close to what I had ordered, much less getting them to add the juice I originally wanted to ADD to the order. a day and a half of this (it was happening to a friend of mine too, so we were comparing the WTH notes) I finally just let that order go through. At this point "what" I was going to get was going to be a surprise.....Went back to their site to try to start a new order to get what I wanted.....Now, IT is not available ! (This is the one I got the e-mail stating it WAS available) I DID get what I had originally ordered in a very timely manner. Just went back on their site this morning to see if they are open to order what I really wanted in the first place.....They are closed. Like I said, Like their juice....do not need the aggravation....
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I'm thoroughly disgusted with Kick Bass. While their juices are good, the ordering is a nightmare. They close frequently, and are out of flavors much of the time. The last time they were open....I tried to order what I really wanted. Unavailable. So, ordered a couple to try. As soon as I placed that order, I got an e-mail from them stating what I really wanted to order was available. Immediately tried to contact them....e-mails went back and forth....I was getting e-mails stating , "The such and such that you ordered"....not even close to what I had ordered, much less getting them to add the juice I originally wanted to ADD to the order. a day and a half of this (it was happening to a friend of mine too, so we were comparing the WTH notes) I finally just let that order go through. At this point "what" I was going to get was going to be a surprise.....Went back to their site to try to start a new order to get what I wanted.....Now, IT is not available ! (This is the one I got the e-mail stating it WAS available) I DID get what I had originally ordered in a very timely manner. Just went back on their site this morning to see if they are open to order what I really wanted in the first place.....They are closed. Like I said, Like their juice....do not need the aggravation....
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I will not buy juices anymore for any reason unless the vendor sells samples or their 5-6 ml bottles are on sale for sampler prices.
So... you submitted an order and then they got one of your favorite flavors back in stock? That's not really anyone's fault... certainly not the vendor's fault...
Why didn't you just submit another order rather than spend almost 2 days trying to get your first order altered via e-mail?? No wonder your favorite juice was back out of stock... It's a huge PITA for a vendor to go through and manually alter your order, refund your credit card purchase, charge your credit card again based on your e-mail (rather than based on the form you submit when you place an order on a website... very unorthodox practice).
Sorry, not trying to bash you... just trying to maybe make you see the other side of things. My favorite vendor takes a lot of heat for frequently being out of a few really awesome juices. I think it's terrible how much stress they go through because people buy their juices up too quickly. They've literally received HATE mail!! They just cant keep up with the demand, which seems to be the case with KBV. Ok, Im done : )
Just pay the extra $2 shipping and submit another order next time...