Is it manual or auto batt? If manual, press the button and see if the
coils turn red. If its auto bat, I don't know but if you have a meter, you can do continuity check on the atty. See if the circuit is good. Or do Ohm test. I am guessing you have a magma atty? Well make sure it is. I know they also make a LR magma atty. If it is, do not use it. It will fry your battery. If all else fails, call CS or open a ticket and they will get you straight. Also you don't have to get attys from them too. Any 510 would work as long as its not LR. I not saying that the atty from volcano sucks they are actually really nice. I still have mine that is working and its been 4 months.