Magma clone help - post spinning

[Katcandoo]

I received my magma clone from Fluid Vapes and started a build on it this weekend. I contacted them through their website on Saturday but haven't heard back yet so I thought I'd throw this out to see if any experts here can help. The left post is secure, bit the right post spins when I try to tighten the screw cap on the wire. I've tried tightening the bottom screw; took out the bottom screw/repositioned post/put bottom screw back in; but it still turns. I'm not sure how clear my pic will be, but it {should} show the right post hole at a 90 degree angle, which is when I stopped turning the screw cap. Any suggestions on a fix? Thanks in advance!

 

[Katcandoo]

Fluid Vapes finally emailed me and I'm returning it. Thanks for reading!

 

[crxess]

Good to hear.

Also, no left/right post - turn it around 180 and they reverse. Only Positive and Negative.
Seems a lot of these are pressed poorly.

 

[Cullin Kin]

Sorry no one got to this to help! That definitely shouldn't happen and I'm glad they will be exchanging it!!

 

[Circa Survivor]

Had this same problem with my Magma clone. Sent it back and got a refund. Was kinda bummed cause I really wanted to use it But I did get an Origen V2 and it's doing quite well.

 

[Katcandoo]

Well I'm back. The email from them said to fill out a return on their website, which I did. This morning I received an email from them saying they don't offer returns or exchanges on atomizers. WHAT? I couldn't use it at all because it was defective upon receipt!

So now I'm stuck with it. Any ideas on how to fix it would be greatly appreciated!!!

 

[KurrptSenate]

get some silver solder (non-lead based) and solder that post into the deck

 

[bsidb]

Thats crap

 

[crxess]

DOA is DOA - Call, Email, threaten a Negative vender review on ECF if they refuse to replace.

Even fasttech would replace it if purchased from them.

 

[Katcandoo]

I left a negative review on the item. I checked and they are not BBB accredited. I'm considering filing a dispute with my credit card company.

 

[McFeely]

Ugh I just bought one of these on Sunday from them, hope mine is in better shape. I was a bit leery to order, as I haven't heard much about them but no one else has the magma clone as cheap. If they won't replace due to DOA then it will be my last order with them.

 

[Katcandoo]

Update: after a few contentious emails back and forth, they have agreed to let me return it. I must say their customer service skills are lacking and their attitude was not professional. Only when I asked for his/her full name so I could document their response in my attempt to resolve the issue when disputed the charge with my credit card, did I they say, "Go ahead ship the atomizer back to us for exchange."

This was my first and last order with them.