Missed 50% Coupon Code by 10seconds...

[AquaLung22]

Just a little vent.. I just missed a coupon code by literally 10 seconds, for $100 juice order at my local b&m. Could've saved $50!! grrr

I just noticed they had this 50% off coupon (which they hardly ever) that ended at midnight. I've never used their website buy juice, but I rushed onto it, only to find they didn't have a search function.
.... So I had flip through 17 pages to find my flavor, killed 5 of the 7 minutes I had. Than i couldn't find the space to type the coupon code at checkout.

So i typed the code in the comments section, and hit "check out" at 11:59. The clock hit 12 while loading.


I've been a huge customer of theirs for 2 years, and i opted for store-pickup, so maybe they'll give me a break?
... Their juice is the only I've paid for, until I found Suicide Bunny's Mother's Milk a month ago. And i just dropped another $90 on 2 bottles of that and 2 of "The OB", just now after my other order.

It would be awesome if my local store would give me a break, but doubtful. Sorry for the rant everyone
/vent

 

[eratikmind]

Too bad you missed the deadline. Perhaps, next time.

 

[AquaLung22]

I'm just soo broke right now and just ran out of all my juice at once, so this really stings..

Do you guys think there's any chance they'll give me a break and discount it?

 

[PapaSloth]

I would definitely give you the discount if I was the merchant. The whole point of coupons is to build customer loyalty and repeat business, and not giving you the discount now will potentially cost them a huge amount of business down the road.

 

[Train2]

I bet they'll give it to you.
They wouldn't offer 50% off if they couldn't afford to honor it, and if you follow with an email explaining what you posted here, they should give it to you. It's worth the positive PR you'll give them!

 

[AquaLung22]

Thanks for the replies guys! My thoughts were about the same.. I've been a loyal customer for a long time, along with a lot of my friends and family. And I usually stock up on juice when they do a coupon code in their e-mail/newletter.

I did leave the coupon code in the "comments" section of the order, when I couldn't see where to apply the code. And the order was placed at midnight on the dot. And of course when I took a 2nd look I could see the coupon code link, after my order was placed lol.

But it is a BIG vape store in our area with a few stores nation-wide (and one in S. Africa I believe!), and a couple of the employees at my location are "not so nice".
... So it could depend on which worker I talk with, but most of them are nice and pretty helpful.

I was just going to talk to them in person tomorrow when I picked up my order. But maybe sending an e-mail would be a better idea.

Thanks again guys for the quick replies, and to anybody else who read my rant heh. I'll keep you updated

 

[Ryedan]

Best of luck with it AquaLung. I wouldn't blame them for not honoring the discount, but it would be neat if they did

 

[Rickajho]

Drives me nutz when places do that and time out their coupon codes to 11:59:59 on the dot. I've been caught like that too more than once when you are already in the middle of a check out and three pages into the checkout the coupon code is still showing good, finally get to page... 8 of their freakin' checkout process and pwoop! COUPON CODE EATMYSHORTS HAS EXPIRED Maybe if I had not been so preoccupied with - oh, I don't know - shopping their site I wouldn't have run past the one second deadline.

I just dump the cart and move on. Meh. More their loss than mine at that point.

 

[AquaLung22]

Best of luck with it AquaLung. I wouldn't blame them for not honoring the discount, but it would be neat if they did

I completely agree. It would be really cool if they did, but can't hate on them if they can't
And hah thanks rick for the reply. It can be frustrating.

Next time I plan on using a coupon online, ill make sure i have at least a half hour til it expires, or I might not make a purchase. Because I always like to browse the site too when placing an order, make sure I'm not missing anything that I'd want.

... I've been in this situation once before as well, but made it just in time.

 

[AquaLung22]

Well still haven't gotten notice that my order is ready to pick-up yet.. and i'm down to about my last 2mL of juice, hopefully it will be ready by morning.

Didn't send them an email about the coupon, because I figured I'd be going in today to grab my order anyways.

 

[AquaLung22]

But I don't expect to get the discount lol

 

[AquaLung22]

Well I went in today to pickup my order (guess it was ready yesterday), and told an employee the situation. He said that because the way the website was, the order was all ready processed and finished, and there was no way to give me the discount..

Than he looked at my order form, and saw that I placed the order right at 12:00am/midnight on the dot; and said let me go speak with the owner. They let me double my order instead!! How cool is that. Now I have a hugee stockpile of juice, and more on it's way from Suicide Bunny hehe.
... Obviously they care about their customers, and keeping my business

Thought I'd give an update. Thanks everyone

 

[Steeldragon]

Happy that things worked out