Mistakes Happen Invoice ID: 0000022805

[dedmonwakin]

I just recieved my order yesterday that I made sometime last week.I typically order e-liquid a week before I am to run out, I like to cut it close...I know. But then again, I'm not in the habbit of ordering long before running out based on possible mistakes on orders, so that's my bad I supose.My problem is that I'm recieved the wrong e-liquid in place of what I ordered. Instead of getting the "blended" e-liquid, I got blackberry.Now, this wouldn't be such an issue if this were some form of tabacco flavor like virginia, dk-tab, flu-cured, etc....but because this is a fruity flavor which I dispise...it's a big problem as I don't like to vape potpourri and I'm down to a few ml of my remaining ejuice.So if we can get this resolved in a timely manner, I'd be very appreciative. I've left you a message on voicemail a few hours ago and through "contact us" via website yesterday but still no contact. Invoice ID: 0000022805Thanks for your time,Tony

 

[dedmonwakin]

Hello?????


Would surely be nice to get a response by either email, phone....or even here.

 

[UntamedRose]

from their contact page...586-630-5535 might be worth a shot

 

[dedmonwakin]

Situation resolved

 

[440BB]

Wrong forum

 

[dedmonwakin]

Aparently his emails have not been getting through to me, and apparently he sent the replacement out the following day after delivery so the juice should be here today 6/24.Thanks for getting back with me Dave and remedying the situation! Tony

 

[Myshkin]

Just like to note for anyone with issues in the future. Posting on this forum is the last way to get an answer.
Tony contacted us in other ways, but I have had people PM on this forum for warranty issues etc. and get upset if they don't get a timely answer.
Email is by far the fastest and easiest way to contact Rocky Mountain Vapor. Phone will also be returned if we didn't contact via email.
The forum is for info, contests etc. but I do not check here on a daily basis. Please don't count on the forum for your only way of contact.