Mount Baker Vapor Issue: Help required please

[Thermal]

I feel obliged to update as they have turned it around and been brilliant.

I emailed someone called Kenny in the company (COO). He recognized that they had received the package back. He also offered to refund my money for the goods that I did not receive - I pay the shipping costs for the failed deliver because I took the risk of getting them into Mexico....fair enough.

However, on top of that he offered to reship replacement e-liquid to me free of charge (even after they refund)! I refused because I thought that was beyond necessary (and probably unlikely to get through anyway).

Will now happily order from them again - just hoping that I don't have to deal with their customer service manager again!

 

[dohcboy]

I feel obliged to update as they have turned it around and been brilliant.

I emailed someone called Kenny in the company (COO). He recognized that they had received the package back. He also offered to refund my money for the goods that I did not receive - I pay the shipping costs for the failed deliver because I took the risk of getting them into Mexico....fair enough.

However, on top of that he offered to reship replacement e-liquid to me free of charge (even after they refund)! I refused because I thought that was beyond necessary (and probably unlikely to get through anyway).

Will now happily order from them again - just hoping that I don't have to deal with their customer service manager again!

That's awesome! They live up to their reputation.

 

[Thermal]

And even better - they refused my refusal not to accept replacement e-liquids and are going to try to deliver again anyway. Fantastic customer service (eventually!).

 

[InTheShade]

Yay, MBV have always gone above and beyond for me personally. I am glad you got this sorted out. I love a happy ending...

 

[Bramble]

I feel obliged to update as they have turned it around and been brilliant.

I emailed someone called Kenny in the company (COO). He recognized that they had received the package back. He also offered to refund my money for the goods that I did not receive - I pay the shipping costs for the failed deliver because I took the risk of getting them into Mexico....fair enough.

However, on top of that he offered to reship replacement e-liquid to me free of charge (even after they refund)! I refused because I thought that was beyond necessary (and probably unlikely to get through anyway).

Will now happily order from them again - just hoping that I don't have to deal with their customer service manager again!

I'm so glad to hear this! I just received an order from them myself, love dealing with good people

(But now about these flavors... HOW LONG before they've steeped long enough to be palatable?? LOL)

 

[fajuvo]

use coupon code 'freeshipping' should pay for it.

 

[Thermal]

Also needed to update that Josh sent me an apology email having spoken through the issues with the COO and owner of the company. He was just a little too eager to follow company policy and protect the company interests. Apology accepted.

Can highly recommend dealing with Mount Baker Vapor!

 

[Fast and Furious]

It is so nice to see people supporting you and the company as well. Reputation is everything and Mount Baker surely seems to have an excellent one across the forum. I am only two days 'new' and buying locally. When the time comes they will be at the top of my list. Glad to see positive outcomes. Naturally, as with many such instances it was implied you might be pulling a 'fast one'. Why? I don't know and no it's not my place, but 'Orlando' surely owes you an apology. I imagine when the proverbial 'pigs fly' that might happen. Enjoy your 'juice' when it does arrive. Good job Mount Baker!

Tom

 

[Mikie]

I have ordered quite a bit from them, only had one issue. Two items were left out of an order once. I opened up a support ticket, got an email about 10 minutes later and within 15 minutes had a credit on my account for the missing items. No way for them to know if I was scamming them. It was for a pretty low cash value so I am sure they didn't care, but the response was fast and I have ordered a couple of times from them since. I can understand mistakes, it happens. it is how a company deals with them that makes or breaks them. Sounds like they took care of you, even if some company policy made it difficult. I bet because of you, it won't happen again

 

[Johnnie Price]

Mt. Baker's entire reputation borders on their customer service and fast shipping. I'm glad the OP got it sorted out, but I am not the least bit surprised by the outcome. Vendors in the US live and die by their reputation in this industry, and Mt. Baker continues to earn theirs.

 

[Hill]

That's good to hear I really like Mt Baker. They have always taken good care of me.

 

[Connor S]

The twitter world always works for me when I have issues like this... If you tweet them, anyone who searches will see your negative tweet so most companies rush to answer and help pretty quick. Just a thought.

 

[Fisheeboy]

I would have been shocked if MBV hadn't made this right. They really do have a great reputation on the ecf and I love their customer service as much as anything else they have to offer. I've even communicated with Josh and he was a big help and polite so it was a bit shocking to see that they were acting shady. SO glad to see they continue to live up to their good reputation. Long live MBV

 

[powerband]

Thermal, Sorry to hear about your ordeal. Great to hear MBV is a good store. I placed an order last night and one again this morning.
What part of Mexico are you in?

 

[Fabiago]

Sucks to hear about your dilemma Thermal, glad it all worked out! Just placed an order from them and I'm currently in Mexico, wish I had read this post an hour ago! Wish me Luck!

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