I hope I'm posting this in the right place. I don't work for V2. I purchased a V2 $12.99 kit from my local A-Plus Sunoco.i was im line paying for gas and looked up and saw that they had the kits for that price. I decide to quit smoking right there and bought it. I've been smoking almost 20 years.its been almost a month and V2 cig is a life saver.after a month of use it started not lasting nowhere near as long as when I first got it. when I first got it I was getting around 250 pulls but after a short time I was only getting around 30 pulls. I went back to the store and he would not exchange it. I continue to use it because I didn't want to buy cigarettes but I had to charge it 3 times a day. two days later I decide to call V2. I wasn't expecting them to exchange it but I kinda just wanted to give them my opinion on their product. I was kinda in a bad mood because of what I was going through. She took it like a champ. The chick was real nice and reassured me that I just got a bad battery. Right there she decided to send me a brand new one. She also sent me a five pack of menthol and a disposable menthol cig. I know there's other products out there like the Ego and other great ecigs, but for me V2 is easy. I hope I didn't ramble on too much. I just wanted to give my opinion. Also everything I'm learning is from this forum. thanks