Second, all your emails have been replied to.
I've sent you four.
One on Tue, 7/27/10, one on Wed, 7/28/10 through your website (which you replied to on the 29th), another on Thu, 7/29/10 and the last on Fri, 7/30/10.
They have all been sent to
info@uvapeit.com.
We cannot be expected to ship replacement bottles just because someone does not like a flavour or someone is unhappy with the amount of vapour production.
Like I've said, there is ZERO vapour production. None. The liquid doesn't work. I'd get the same amount of vapour production with slightly off-colour water.
Like I said in my email I fully tested this fluid, what I was mixing it with, and the equipment. I even raised the question here. There is no problem with my equipment, no problem with the mixer PG.
Even when I mix 1cc of your liquid to 2cc of functioning PG, vapour production completely stops. The very same thing happens when I mix 1cc of water with 2cc of PG.
I have tested this on two out of the five bottles you sold me with the same results.
I'd be happy if there was ANY vapour production but this fluid actually stops the atomizer from fuctioning.
What do you expect us to do?
1) If a customer says there is a major problem I'd expect you to become concerned.
2) Better monitor your gmail spam filter folder. I know it is a pain to have to wade through the folder, but it is just good business. False positives with spam filtering is a fact of life and if your business requires the use of email, they you HAVE to account for this.
3) Stand behind your product. If a customer tells you there is a serious problem with the product you are selling, don't shrug it off. You have a "no return/refund policy" but if you find out you've sold a crap product it is good business to own the problem.
4) If you are another fly-by-night internet company, they customer satisfaction and retention won't matter to you. If not, figure out what the problem is. If the problem is in fact with your product then it is good business to refund the customers money. It isn't the customers fault the product doesn't work.
I bought the product from you on good faith it would work as intended. It does not. Are you telling me this is my problem? I should eat the cost?
Let's put this in another context. Let's say you bought a DVD player from Best Buy. You take it home, hook it up, and it doesn't work. You phone Best Buy and tell them the DVD player did not function. Best Buy says "Sorry. We've sold lots of these DVD players and they all work. You can't return it."
Would you feel content with that answer? You would just shrug and say "Oh, it must be my fault because all the other DVD players Best Buy sold worked fine."
You would be fine with just eating the cost of that DVD player? Because that is what you are expecting me to do.
I'm reasonable and fair, but I have my limits.
